Leasing Consultant

About the role

The Leasing Consultant has primary marketing responsibility as it pertains to interfacing with prospective residents at the community, handling day-to-day issues with current residents, and coordinating the renewals of existing leases. Leasing Consultants are the community’s most important personnel as they can determine how well a community does in a very competitive marketplace. Specific training for leasing consultants centers on Fair Housing, closing techniques, and overcoming objections.

Responsibilities

• Greets visitors and determine if the community meets the client’s qualifications
• Explains all lease and community policies to new and current residents.
• Following Fair Housing Standards in all dealings with prospects and residents.
• Accurately and efficiently prepares and assists with all leasing paperwork (i.e. applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
• Collects security deposits, rent and all other funds associated with resident move-in’s.
• Ensuring the condition of leased apartments prior to move-in, including a final inspection and walk through with resident.
• Communicates changes in units leased status to Maintenance.
• Support the overall marketing efforts
• Maintains as accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Inspects all vacant apartments on a regular basis to ensure they are ready to show to prospective residents.
• Works with Property Manager and/or Assistant Manager to assure curb appeal and property appearance is acceptable.
• Conducts follow-up activity with all residents in order to establish positive resident relations.
• Maintains open communication with the Property Manager and/or Assistant Manager.
• Assists in implementing resident retention and renewal programs.
• Attends and assists in the coordination and organization of resident relations and activities, such as newsletters and resident functions.
• Accompanies vendors or contactors to resident apartments as needed.
• Transports residents or prospective residents via motorized vehicle throughout property grounds; may run errands as necessary.
• Maintain guest cards and follow-up within 24 hours with phone call or e-mail.
• Assist in inputting resident work orders into Yardi.
• Call back all work orders before filing.
• Filing of work orders once resident is contacted.
• Notify Property Manager of problems (daily).
• Assist Community Assistant Manager if requested in completing Marketing Survey.
• Conduct outside marketing as directed by Property Manager or Assistant.

Requirements

You are representing Arbour Valley Management. Always wear clothing and accessories that are appropriate in a professional business environment.

• Ability to interpret, evaluate and communicate detailed written or verbal instructions to others accurately and quickly, including answering phone, attending meetings, written correspondence or other forms of communication.
• Ability to communicate effectively (expressing or exchanging ideas by means of the spoken or written word.)
• Must have a valid driver’s license with a good driving record along with auto insurance required.
• Must have had pre-employment background screening and pass drug testing.