Leasing Consultant

About the Role

The Leasing Consultant is the primary marketing representative for the community, responsible for interfacing with prospective residents, addressing day-to-day issues with current residents, and coordinating lease renewals. Leasing Consultants play a critical role in the community’s success in a competitive marketplace.

Specific training is provided on Fair Housing, closing techniques, and overcoming objections.

Responsibilities

• Greet visitors and assess whether the community meets their qualifications.
• Explain all lease and community policies to new and current residents while adhering to Fair Housing Standards.
• Prepare and assist with leasing paperwork, including applications, lease agreements, addenda, employment and credit checks, and move-in packets.
• Collect security deposits, rent, and other move-in-related funds.
• Ensure leased apartments are in proper condition prior to move-in, including conducting final inspections and walk-throughs with residents.
• Communicate changes in unit lease status to the Maintenance team.
• Support overall marketing efforts and maintain accurate knowledge of community details, such as rent, pricing, vacancies, availability, lease expirations, and square footage.
• Inspect vacant apartments regularly to ensure they are ready for showings.
• Work with the Property Manager and/or Assistant Manager to maintain curb appeal and property appearance.
• Conduct follow-up activities to foster positive resident relations.
• Maintain open communication with the Property Manager and/or Assistant Manager.
• Assist in implementing resident retention and renewal programs.
• Coordinate and organize resident relations and activities, including newsletters and resident functions.
• Accompany vendors or contractors to resident apartments as needed.
• Transport residents or prospective residents via motorized vehicle on property grounds; may run errands as necessary.
• Maintain guest cards and follow up within 24 hours via phone or email.
• Assist in inputting resident work orders into Yardi, follow up on work orders, and file them after resident contact.
• Notify the Property Manager of daily problems.
• Assist the Community Assistant Manager in completing Marketing Surveys as requested.
• Conduct outside marketing as directed by the Property Manager or Assistant.

Requirements

• Represent Arbour Valley Management professionally at all times, including wearing appropriate business attire.
• Ability to interpret, evaluate, and communicate detailed written or verbal instructions accurately and quickly.
• Strong communication skills for phone calls, meetings, written correspondence, and other forms of interaction.
• Valid driver’s license with a good driving record and auto insurance.
• Must pass pre-employment background screening and drug testing.