Leasing Consultant

Responsibilities

• Generates and handles prospective resident leads.
• Follows up with all prospective residents via phone, mail, or email daily as established in policy.
• Converts prospective phone, email or text customer leads to scheduled appointments to tour the property.
• Tours prospective residents and leases apartment homes.
• Aids current residents and updates communication in their resident file daily.
• Inspects apartments prior to resident move-ins and ensures apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
• Orients prospective and current residents to the property.
• Daily walks apartment homes to ensure market readiness and prepare necessary service tickets.
• Daily walks exterior of property and amenities to assist with ensuring property meets Dwoskin curb appeal standards.
• Processes renewal paperwork and ensures documentation is delivered to current residents per expiration schedule.
• Completes weekly leasing reports in an accurate and timely fashion.
• Updates market survey per schedule.
• Stays engaged and maintains current knowledge and any changes of the competing communities by shopping and/or visiting the competition on regular basis.
• Participates in corporate outreach and other marketing programs.
• Enters resident service requests into the computer, conduct follow-up and close tickets.
• May be asked to help plan and implement resident activities to increase resident retention.
• Aids current residents throughout the occupant’s tenancy by ensuring requests are responded to promptly and accurately.
• Delivers notices to resident apartments as needed.
• Complies with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
• Perform other duties as assigned.

  Qualifications

  • College degree preferred.
  • High school diploma is required.
  • A minimum of one year of previous sales or customer service experience is preferred.
  • One year of previous residential leasing experience is preferred.
  • Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.

  Skills and Requirements

  • Excellent customer service and interpersonal skills with the ability to relate to others and communicate with all levels of management effectively and sensitively.
  • Sensitivity to confidential matters is required.
  • Ability to work independently and prioritize effectively in a fast-paced environment with a keen sense of urgency.
  • Ability to relay technical concerns with adequate detail, quickly and accurately.
  • Capability to read, write, comprehend, and converse in English.
  • Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
  • Strong organizational and time-management skills.
  • Ability to cope with and defuse situations involving angry or difficult people.
  • Maintain a valid driver’s license, clean driving record and current auto insurance.
  • Must comply with all safety requirements.
  • Required to complete and successfully pass the AJ Dwoskin Fair Housing, Diversity, and Inclusion Training within the first 30 days of employment.

  Scheduling

  • Required to maintain a regular schedule which may require working overtime, weekends, and non-traditional holidays.
  • May be required to aid during staffing deficiencies on-site.

  Physical Requirements

  • Ability to lift, push and pull up to 25 pounds.
  • Ability to walk around the property several times daily (up to 10 miles a day).
  • Ability to walk on uneven surfaces.
  • Ability to climb several flights of stairs several times daily.
  • Hearing and visual ability to observe and detect signs of emergency are required.
  • Must be able to sit, stand, reach, bend, and stoop for extended periods of time.
  • Ability to use standard maintenance equipment.
  • Talking and expressing or exchanging ideas by means of the spoken word.
  • Ability to receive detailed information through oral communication, and to make discriminations in sounds.
  • Ability to tolerate stressful situations.
  • Ability to work under minimal to moderate supervision.