Leasing Consultant - Arlington Hills

About the role

Vidalta Residential, founded in 2015, isn't just a property management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch.

The Leasing Consultant is a pivotal role responsible for the successful leasing and strategic marketing of residential apartment units, with the primary objective of achieving high occupancy rates and fostering positive, long-term resident relations.

Responsibilities

• Conduct comprehensive property tours for prospective residents, effectively highlighting all community amenities, features, and benefits.
• Respond promptly and professionally to all prospective resident inquiries (via phone, email, or in-person walk-ins) and execute regular follow-up protocols to successfully secure lease agreements.
• Accurately process all rental applications, including performing necessary background checks, income verification, and preparing official lease documentation.
• Meet and exceed established monthly and annual leasing goals for both occupancy and renewal rates.
• Maintain continuous awareness of current local market conditions, competitor pricing strategies, and emerging leasing trends to ensure effective property positioning.
• Professionally and promptly manage all resident inquiries, concerns, and maintenance requests, escalating complex issues to the Property Manager when necessary.
• Coordinate and facilitate seamless move-in and move-out processes, ensuring a smooth transition for all residents.
• Actively participate in the planning and execution of strategic resident events and retention programs.
• Proactively promote positive resident relations to maximize lease renewals and encourage resident referrals.
• Maintain meticulous and up-to-date resident and property files, ensuring accuracy in both physical and electronic formats.
• Ensure the accurate and timely input of all prospect and resident data into the designated property management software (e.g., Yardi, RealPage).
• Ensure strict compliance with all relevant federal, state, and local legislation, including all Fair Housing regulations.
• Prepare and process various reports, including data on occupancy status, prospective resident traffic, and lease renewal rates.
• Support the execution of the community’s strategic marketing plan, which includes managing social media presence, maintaining online property listings, and coordinating local outreach efforts.
• Regularly inspect vacant units and common areas to ensure they consistently meet high presentation standards.
• Distribute marketing materials and promotional flyers as required.
• Support the Preferred Employer Plan and Resident Referral programs.

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of demonstrable experience in sales, customer service, or property management leasing.
• Exceptional written and verbal communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational and time management skills.

Qualifications

• Prior experience utilizing property management software (e.g., Yardi, RealPage, AppFolio) is preferred.
• Demonstrated knowledge of Fair Housing laws and associated regulations is preferred.
• Possession of a valid driver's license and reliable personal transportation is preferred.
• Being bilingual is a plus.