Leasing Consultant - Affinity at Kalispell

About the role

The Leasing Consultant will drive occupancy of the community to meet both short-term and long-term leasing goals through relationship selling. They will build strong rapport with prospective and current residents, ensuring a personalized and engaging experience.

Responsibilities

• Build rapport and engage with prospective and current residents through various methods (phone calls, emails, walk-ins, appointments).
• Collect and update prospect information in the sales management system.
• Conduct personalized tours based on resident needs and interests.
• Follow up with prospects consistently through phone calls, personalized next steps, Sales Mail, notes, etc.
• Coordinate depositor-related follow-up and engagement.
• Host and participate in onsite community events for residents and prospects.
• Support strategic partnerships with businesses, service providers, and senior housing communities.
• Coordinate and participate in offsite sales and marketing events.
• Track apartment availability, record traffic and leasing activities, manage resident and prospect data, and ensure accuracy of online advertisements.
• Evaluate and shop competitors quarterly to understand the competitive landscape.
• Complete and maintain all necessary documents for resident and property files.
• Report any maintenance needs to the Community Director.
• Comply with company policies, procedures, and Fair Housing Laws.

Requirements

• High school diploma or equivalent.
• Preferred experience in residential property management, retail, sales, or customer service.
• Excellent communication skills, including speaking, reading, and writing in English.
• Strong computer skills, including MS Office, property management software, and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• Valid driver's license and insured, operable vehicle.

Qualifications

• Determined, ambitious, and self-motivated.
• Team player with a “we over me” approach.
• Strong interpersonal skills.

Skills

• Excellent customer service skills.
• Proficient in MS Office and property management software.
• Ability to work independently and under pressure.
• Strong organizational and time management skills.

Benefits

• Competitive pay, including a monthly lease-up bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, and Vision insurance with 100% employer-paid monthly premiums.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per calendar year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

Physical Requirements

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3 hours/day, stairs.
• Lifting: 10-25 lbs occasionally.
• Endurance: light to moderate energy.
• Manual Dexterity: frequent fine motor skills.
• Near Vision: minimal near vision.

Environmental and Safety Factors

• Weather: work is primarily indoors in a temperature-controlled office environment with occasional exposure to outdoor weather conditions, including uneven and slippery surfaces.
• Noise: frequent exposure to typical office environment noise levels including conversational voice levels; infrequent exposure to high-volume office equipment (e.g., shredder).
• Pace of Work: great, multi-tasking/pressure-paced environment.
• Driving: exposure to environmental and safety conditions related to operating a motor vehicle, including the possibility of bodily injury related to motor vehicle collisions.