Leasing Consultant (1012 - Wilmington, North Carolina)

Responsibilities

• Lease apartments at the highest effective rent level possible, while maintaining a strong customer service/satisfaction philosophy.
• Maintain a courteous and helpful attitude at all times.
• Respond to resident requests promptly and courteously and help resolve resident issues.
• Be aware of company and community policies and be able to explain them to residents and potential residents.
• Have a comprehensive working knowledge of all lease-related documents and be able to accurately complete them in a timely manner.
• Maintain accurate resident files in accordance with Drucker + Falk Company policy.
• Enter computer data relative to residents and potential residents in accordance with company policy.
• Achieve optimum increases and conversion ratios by developing and maintaining a resident retention/renewal program.
• Inspect apartments prior to move-in to ensure market-ready status.
• Aid in the leasing activities and resident relations.
• Be aware of the rent levels and amenities of competitive communities.
• Be aware of all community and area facts and statistics.
• Prepare the competitive market survey report as needed.
• Greet new residents and assist with the move-in process.
• Verify application data and qualify potential residents.
• Show the model and available ready vacancies.
• Participate in the coordination of community-sponsored events.
• Become certified as a Leasing Specialist through the company's in-house training program.
• Travel may be required.
• Occasional weekend hours may be required.

Qualifications

• Ability to successfully interact with people
• Good organizational skills
• Good verbal skills
• Strong customer service/satisfaction philosophy
• Proficient sales skills
• Professional image