Leasing Associate

About the role

RPM Living seeks a Leasing Associate who will handle leasing, marketing, and maintaining positive resident relations. The role involves signing leases, acting as a landlord for property owners, and providing exceptional service to residents and prospects.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self‑guided, and in‑person tours.
• Greet and qualify prospects professionally using guest cards in the Lead Management Software.
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Maintain an updated availability report, process applications with credit checks and rental‑history verification, then submit them for Community Manager approval and follow up with applicants on their status.
• Show apartments, close sales, prepare units for move‑ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests, taking appropriate actions to resolve service issues.
• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any required follow‑up.
• Utilize marketing strategies within the Marketing Budget and Plan (e.g., competitive rental rates, referrals, promotions, locators, outreach) to ensure traffic.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Focus on resident retention by planning resident functions (parties, contests, etc.) and attending after‑hours events as a host when needed.
• Complete all necessary paperwork for lease generation, move‑in, check‑out, and peak periods in a timely manner.
• Attend weekly and daily goal‑setting meetings as appropriate.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with company standards.

Requirements

Education and Experience

• Associate’s degree or equivalent from a two‑year college or technical school; or
• Six months to one year of related experience and/or training; or
• Equivalent combination of education and experience.
• Proficiency with Microsoft Office and property management software.

Physical Requirements

• May be required to sit for extended periods while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• Occasionally required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to use mobile devices and applications for work‑related tasks.

Work Environment

This on‑site role is primarily based in an office setting but may require occasional time outdoors with exposure to the elements. The office is an open environment with bright lights, constant noise, and distractions. A flexible schedule is required, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full‑time, regular associates.
• Employer‑paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with a robust company match.
• Opportunities for professional development, career growth, and role‑based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted perks such as Costco membership, movie tickets, health & wellness, entertainment, and travel discounts.