Leasing Associate

Position Summary

The Leasing Associate position is responsible for the leasing, marketing and maintaining positive resident relations. Leasing Associates handle the signing of leases, and act as a landlord for property owners.

Responsibilities

• Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
• Greet and qualify prospects professionally using guest cards in our Lead Management Software
• Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
• Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing Community Manager approval and follow up with applicants on their status
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
• Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (i.e. competitive rental rates, referrals, promotions, locators, and outreach)
• Projects a favorable image of the community to achieve property objectives and public recognition
• Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
• Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
• Attends weekly and daily goal setting meetings as appropriate
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards

Education And Experience

• Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
• Microsoft Office, Property Management Software

Qualifications

• Physical Requirements: May be required to sit for extended periods of time while working at a desk; may be required to climb stairs; must be able to read documents, computer screens and data; must be able to hear and understand verbal communications in person and over the phone or computer; may occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds; must be able to use mobile devices and applications for work-related tasks
• Work Environment: This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements. The office is an open setting which may include bright lights, constant noises and distractions. A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs

Pay

The anticipated pay range for this Leasing Associate opportunity is $21-$23 an hour plus monthly bonuses and competitive benefits package.