Leasing Ambassador - The Retreat at Westerly

About the Role

The Leasing Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective residents to help achieve maximum occupancy prior to delivery. This role guides prospective residents through the leasing process, assists in planning and participates in on‑ and off‑campus marketing events, and meets sales goals as outlined by the Assistant Sales & Marketing Manager and Sales & Marketing Manager.

Responsibilities

• Understand the Housing Contract and all related addendums and clearly communicate all information to prospective residents and guarantors.
• Generate new leads.
• Complete guest cards.
• Schedule and conduct tours.
• Lead follow‑up.
• Assist in promoting the community via social media platforms.
• Assist with email and text campaigns utilizing the Property Management Software.
• Perform daily opening and closing checklists, including model & tour route inspections and housekeeping as needed.
• Attend and contribute to Landmark LineUp and required staff meetings.
• Respond to internet and telephone inquiries in a timely and professional manner.
• Keep detailed activity logs and notes in prospective resident accounts.
• Adhere to corporate procedures and Fair Housing laws.
• Participate in all move‑in related activities, including unit inspections and unit make‑readies such as cleaning, painting, and furniture placement.
• Complete additional tasks as assigned by the Sales & Marketing Manager.
• Assist the Operations Team with Move‑in Day as needed.

Education & Experience

High school diploma or equivalent required. Pursuing a Bachelor’s degree in a relevant major such as Business Administration, Marketing, Communications, Real Estate, Public Relations, etc., is preferred.

Preferred Knowledge, Skills, & Abilities

• Strong organization skills.
• Reliability and self‑discipline.
• Proficiency in Microsoft Office Suite or related software.
• Entrata experience preferred.

Schedule

Average of 15 hours per week, including evening and weekend hours, university closings (Spring/Fall/Winter breaks, summer months), and extended hours during move‑in periods as necessary.

Work Environment

The work environment is representative of the essential functions of the job, with a moderate noise level. No travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; lift or carry; and talk or hear. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.