Leasing Agent (Tax Credit experience)

About the role

Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

Responsibilities

• Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
• Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy.
• Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools, and following other community-specific marketing plans.
• Uses the on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community and show units meet the standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members.
• Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates.
• Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Requirements

• Minimum of two years of Leasing experience in the Multifamily industry.
• Solid sales and customer service skills.
• Ability to work well in a team environment.
• Active listening skills and willingness to learn.
• Ability to pay close attention to detail with a high degree of accuracy.
• Strong communication (written and verbal) and interpersonal skills.
• Good organizational and time management skills.
• Strong computer skills.
• Weekends required.

Benefits

• Competitive pay for the market plus commissions.
• Medical, dental, and vision benefits.
• 401K.
• Vacation, sick, and personal time off.

Criminal History Record Check(s) and Drug Screen Test will be required if an offer of employment is made and accepted.