Leasing Agent/Sales and Marketing

Responsibilities

• Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Inspects apartments before resident moves-in and makes sure the apartments are in move-in ready condition and schedules any outstanding items to be communicated with the maintenance team.
• Keeps informed about current market and competitor that may affect the community’s occupancy and sales, creates and implements short- and long-term marketing plans and goals to maintain occupancy, and follows the community’s policies related to concessions, specials, and other programs to boost occupancy.
• Creates and accomplishes marketing activities to drive qualified traffic to the community, including managing resident referral and employer outreach programs, using internet marketing tools (Instagram, TikTok, LinkedIn, Facebook, e-mail, and other websites).
• Uses the on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the amenities, leasing tour path, and show units. Communicates maintenance, and upkeep needs to the community’s maintenance team members, to make sure the property is physically appealing and that the office and property are prepared daily.
• Follows up with prospects and new residents to ensure satisfaction by sending emails, thank-you notes, visits, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and lease contracts for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Responds timely and courteously to resident and owner/leadership questions and takes immediate action to resolve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Ensures that marketing, leasing, renewal, and resident programs are driven by the community’s KPIs, and actively plan and execute action items that drive the team to meet their goals.
• Studies, analyzes, and understands the community’s goals to align their daily work actions with the goals of the property. Understands how to create daily goals that will result in the property taking a step towards their goal.
• Ensures that all training is completed on time, that all projects are on time, and that they are on time at all meetings. We take our training extremely seriously. We have daily training goals, and daily pump it up goal meetings.

Qualifications

• Minimum of 1 year of experience in multifamily and leasing
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operations.
• Professional Appearance
• Empathy and Active Listening
• Goal-Oriented
• Time Management
• Ability to work in fast-paced environment
• Experience with Customer Service-Resident Life Cycle
• Strong communication skills and solution-driven
• Ability to work in Fast-Paced Environment
• Must be able to pass background check and drug test.
• Communication with managers, upper management, customers, and residents
• Extrovert personality
• Organized and Attention to Detail
• Strong skills in social media management
• Strong skills in customer service
• Strong communication skills and solution-driven
• Computer skills and property management software ResMan