Leasing Agent

Responsibilities

• Greet prospective residents, conduct community tours, and effectively communicate property features, amenities, and benefits to support leasing goals.
• Respond to phone calls, emails, and in-person inquiries from prospective and current residents in a professional and timely manner.
• Process rental applications, secure deposits, and prepare lease agreements in compliance with company policies and Fair Housing regulations.
• Cook up move-in and move-out processes, ensuring apartments are ready and residents receive a positive onboarding experience.
• Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.
• Support lease renewal efforts by distributing renewal notices and following up with residents to encourage retention.
• Aid in marketing and outreach initiatives, including community events, advertising efforts, and local outreach activities to generate leads and increase occupancy.
• Monitor local market conditions, competitor pricing, and industry trends to support leasing and resident satisfaction strategies.
• Participate in weekly leasing meetings and provide updates on traffic, leasing activity, and market insights.
• Cook up resident service requests with the maintenance team and conduct follow-up to ensure resident satisfaction.
• Contribute to the cleanliness, curb appeal, and overall presentation of the leasing office, model units, and community spaces.
• Build positive relationships with residents and assist in resolving concerns or inquiries in a professional and customer-focused manner.
• Ensure compliance with company policies, Fair Housing standards, and all applicable federal, state, and local regulations.
• Support community operations and team initiatives while maintaining a flexible schedule, including evenings and weekends as needed.

Qualifications

• High school diploma, GED or equivalent, preferred.
• In lieu of degree, equivalent experience in residential properties, rental operations or related expereince.
• Relevant experience working at a property, even better at a university/college.
• Property management software, RealPage, Entrata or like systems.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, ability to manage difficult or emotional customer and staff situations, responds promptly to customer needs and quickly responds to resident requests.
• Carbon Literacy Certification or willingness to undertake training.