Leasing Agent

About the role

The Leasing Agent plays a crucial role in Yugo USA's apartment communities, supporting the General Manager in achieving leasing goals and resident satisfaction.

Responsibilities

• Greet prospective residents, conduct tours, and communicate property features.
• Respond to phone calls, emails, and in-person inquiries professionally and promptly.
• Process rental applications, secure deposits, and prepare lease agreements.
• Coordinate move-in and move-out processes, ensuring apartments are ready and residents have a positive experience.
• Maintain accurate leasing records, guest cards, reports, lease files, and commission tracking documentation.
• Support lease renewal efforts by distributing notices and following up with residents.
• Aid in marketing and outreach initiatives, including community events and advertising.
• Monitor local market conditions, competitor pricing, and industry trends.
• Participate in weekly leasing meetings and provide updates on leasing activity and market insights.
• Coordinate resident service requests and follow up to ensure resident satisfaction.
• Ensure the cleanliness, curb appeal, and overall presentation of the leasing office, model units, and community spaces.
• Build and maintain positive relationships with residents and resolve concerns or inquiries professionally.
• Ensure compliance with company policies, Fair Housing standards, and all applicable regulations.

Requirements

• High school diploma, GED or equivalent, or relevant experience in residential properties, rental operations, or related fields.
• Relevant experience working at a property, especially at a university/college.
• Strong interpersonal and communication skills, including the ability to build and maintain quality relationships.
• Strong customer service skills, able to manage difficult or emotional situations and respond promptly to customer needs.
• Carbon Literacy Certification or willingness to undertake training.

Qualifications

• Preferred: GED or equivalent degree.
• Experience with property management software such as RealPage, Entrata, or similar systems.
• Willingness to comply with all applicable federal, state, and local regulations.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize responsibilities.
• Customer service skills, including the ability to handle difficult or emotional situations.
• Attention to detail and strong organizational skills.

Benefits

• Competitive salary
• Generous benefits package including health, dental, and vision insurance
• 401(k) with 4% employer match
• Three weeks of paid vacation
• 11 paid holidays
• One week of paid wellness time
• One paid parental leave
• One paid volunteer day
• Company-paid STD, LTD, and life insurance

Pay

$16.00 - $18.00/hr

Schedule

Flexible schedule, including evenings and weekends as needed.