Leasing Agent

About the Role

The Leasing Agent is responsible for site marketing and leasing, application processing, review and documentation, program compliance, wait list process, and unit-file maintenance.

Responsibilities

• Greet prospective residents, conduct property tours, and highlight community features and benefits.
• Respond promptly to leasing inquiries via phone, email, and in-person.
• Process rental applications, conduct background checks, and prepare lease agreements.
• Maintain accurate records of leasing activity, traffic, and follow-ups.
• Assist with marketing efforts, including online listings, social media, and community outreach.
• Ensure model units and common areas are clean and presentable.
• Support resident retention efforts and respond to service requests or concerns.
• Collaborate with the property management team to meet occupancy and revenue goals.
• Perform duties in compliance with all applicable fair housing, federal, state, and local statutes, and in compliance with all loan, grant, or program requirements.
• Participate in training to comply with new or existing laws.

Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1 year of previous low-income housing property leasing experience.
• Previous leasing, sales, or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office and property management software (e.g., Yardi).
• Ability to work weekends and flexible hours as needed.
• Professional demeanor and a positive attitude.
• Regular attendance and punctuality are mandatory.
• Intermediate-level experience in computer skills, including Word, Excel, Outlook, and community software applications.

Dress Code

Business Casual: Clothing must be clean, pressed, and free of logos or casual elements (e.g., jeans, sneakers, t-shirts). Personal grooming and hygiene should reflect a polished and professional image.

Essential Functions

• Must be able to perform the essential functions of the job with or without a reasonable accommodation.
• Comfortable working in a professional office environment, routinely using standard office equipment such as a computer, photocopier, and telephones.
• Occasionally move about inside the office to access filing cabinets, office equipment, etc.
• Must be able to remain in a stationary position more than 50% of the time.
• Exposure to outdoor weather conditions on a regular basis.
• Occasionally required to lift up to 30 pounds.
• Occasional evening and weekend work may be required based on the property’s and/or business needs.
• Must possess a positive attitude and professional demeanor with all staff, residents, and vendors.