Leasing Agent

About the Role

The Leasing Agent is the first point of contact for prospective residents, playing a key role in maintaining high occupancy levels. This position involves marketing units, guiding applicants through the leasing process, ensuring compliance, and supporting current residents. The Leasing Agent fosters a welcoming environment, collaborates with the property management team, and upholds community standards.

Responsibilities

• Greet and qualify prospective residents, assess housing needs, and present available apartments professionally.
• Ensure compliance with Fair Housing, ADA, Fair Credit Reporting Act, and other relevant laws.
• Conduct eligibility verifications and income targeting in line with program/property requirements.
• Complete leasing documents, including applications, addenda, income certifications, leases, and resident communications.
• Accurately enter and update applicant information in leasing software systems.
• Maintain and update reports on leasing activity and file paperwork accurately.
• Support marketing efforts through events, outreach, and market surveys.
• Monitor property turnover, inspect move-outs, and ensure apartments are "market ready."
• Assist residents during move-in and orientation processes.
• Respond promptly to resident concerns and service requests.
• Assist with rent collections and deposit processing as needed.
• Maintain the waiting list in accordance with compliance regulations (for affordable properties).
• Maintain a clean and professional office environment.

Qualifications

• Education & Experience:
  • High school diploma or GED required.
  • Minimum of 2 years of on-site property management or leasing experience required.
  • Experience in affordable housing programs (e.g., LIHTC, Section 8) strongly preferred.
  • Associate’s or Bachelor’s degree preferred.
• Licenses & Certifications:
  • Illinois Real Estate Leasing Agent License required for IL properties (must be obtained within 120 days of hire if not already held).
  • NALP (National Apartment Leasing Professional) designation preferred but not required.

Skills

• Proficiency in leasing software and Microsoft Office suite.
• Ability to prepare reports, review data, and utilize electronic documentation systems.
• Customer Focus – Builds rapport, listens to needs, and delivers prompt, courteous service.
• Communication – Articulates information clearly verbally and in writing; adapts style for diverse audiences.
• Attention to Detail – Completes documentation accurately and maintains organized records.
• Problem Solving – Identifies and resolves leasing-related issues; remains calm under pressure.
• Compliance Knowledge – Applies housing regulations and leasing policies.
• Teamwork – Collaborates with staff and contributes to a respectful, solutions-focused environment.
• Adaptability – Comfortable with fast-paced environments and changing tasks or technologies.
• Initiative – Self-motivated and follows through on responsibilities with minimal supervision.

Working Conditions

On-site position with standard office hours; may require occasional evenings or weekends. Involves frequent walking and standing, occasional lifting (up to 20 lbs), and exposure to outdoor conditions. Regular interaction with residents, applicants, staff, and vendors.