Leasing Agent

About the role

Cornerstone Residential is a comprehensive property management company dedicated to providing exceptional service and maximizing revenue for our partners. We manage over 23,000 housing units across 229 communities in the western and mid-United States. Our mission is to protect and enhance the value of the properties we manage, ensuring they thrive in a competitive market. We focus on resident and employee satisfaction to maintain high occupancy rates and foster community loyalty.

Job Summary

Leasing Agents welcome prospective residents, assist with viewing/touring the property, provide accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Agent must adhere to Fair Housing Laws and Company policies to support the Client's objectives and expectations.

Classification

Full-Time, Hourly/Non-Exempt

Shift

Monday - Friday, 9 am - 6 pm

Compensation

$18-$20 per/hour, DOE

Essential Duties

• Client Relations: Carry out the Owner's philosophies and wishes in the daily operations of the apartment community to meet Client objectives and expectations.
• Communication: Maintain positive, professional, and effective communication with applicants, residents, vendors, clients, and guests while representing Cornerstone.
• Leasing/Occupancy: Maintain occupancy levels as established by the Owner/budget expectations. Exhibit professional leasing techniques. Assist with the completion of the monthly Market Surveys and analysis. Assist with advertising and marketing strategies for the apartment community as needed. Exhibit closing ratios in regards to phone and walk-in traffic per Cornerstone policy. Assist with ensuring that all online marketing sources are updated daily. Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as the top priority. Assist with resident retention programs. Ensure the safety, comfort, and privacy of all property residents. Ensure move-in orientation is completed consistently with new residents.
• Reporting and Document Management: Maintain appropriate resident files including forms, leases, documents in accordance with Cornerstone Standard Operating Procedures. Responsible for the daily integrity and confidentiality of resident files. Ensure that documents and reporting systems are maintained, updated, and organized. May assist in periodic reporting requirements as requested.
• Risk Management: Ensure compliance of risk management items such as reporting timely and/all injuries, illnesses, property damage following proper standard operating procedures.
• Facility Maintenance: Assist residents with reporting of maintenance needs. Document facility and maintenance needs and ensure timely completion. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor. Follow up on maintenance requests to promote resident communication and satisfaction.
• Other duties as assigned

Requirements

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management.
• Experience in hospitality, retail, sales, or customer service will also be considered.
• Minimum 1 year of customer service and sales experience.
• High School diploma or equivalency certificate required.
• Valid Driver's License, a good driving record, and current motor vehicle insurance which meets State requirements.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).
• Must be able to pass a background and drug screening.

Benefits

• Medical, Dental, and Vision
• Supplemental Insurance available
• Employer-paid Life, AD&D, LTD, and STD
• 401k Plan
• Paid Vacation Time
• Paid Sick Time

Company Information

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Please visit our website for more information on our company: http://www.cornerstoneresidentialmgt.com.