Leasing Agent

About the role

The apartment community is seeking an energetic and results-driven Leasing Agent to join the leasing team and maximize occupancy and resident satisfaction.

Responsibilities

• Greet, engage, and build rapport with prospective residents during tours and throughout the leasing process
• Present available units and community amenities in an appealing, persuasive, and informative manner
• Effectively communicate the value and benefits of living at Lifestyle Apartments, highlighting features, services, and community lifestyle
• Meet or exceed monthly leasing goals, occupancy targets, and follow-up metrics
• Accurately prepare, process, and review lease applications and documentation in compliance with Fair Housing regulations and company policies
• Follow up with prospects via phone, email, and CRM systems to convert leads into leases
• Assist with on-site and digital marketing efforts including social media content, outreach to local employers, and community events
• Maintain accurate and up-to-date listings on platforms such as RentCafe, Zillow, Apartments.com, etc.
• Track traffic and leasing performance using internal reporting tools
• Cook up move-in logistics, welcome packages, and resident orientations
• Provide exceptional service to current and prospective residents through timely communication, issue resolution, and friendly interaction
• Participate in resident retention initiatives including renewal efforts, community events, and follow-up surveys
• Assist in coordinating resident satisfaction efforts and address service-related concerns quickly and effectively
• Maintain daily knowledge of apartment availability, pricing, and lease expirations
• Assist with daily property and curb appeal inspections, model upkeep, and cleanliness
• Closely coordinate with the Property Manager and maintenance team to ensure vacant units are market-ready
• Input all prospect, traffic, and lease data into Yardi or CRM platforms in real-time
• Ensure leasing office and tour paths are consistently clean, organized, and welcoming

Qualifications

• 2+ years of customer service or sales experience (leasing, retail, hospitality, or real estate preferred)
• Previous experience in apartment leasing or residential property management strongly preferred
• Strong communication, presentation, and negotiation skills
• High energy, outgoing personality, and professional appearance
• Proficiency with Microsoft Office (Outlook, Excel, Word); Yardi experience is a plus
• Excellent organization and time management skills
• Available to work weekends and flexible weekday hours as needed
• Ability to walk the property, show units (including upper floors), and lift up to 25 lbs
• High school diploma or equivalent; college coursework in business or real estate is a plus

Benefits

• $19-22/hr + Commissions
• Quarterly Bonus Pool + Year-End Performance Bonus
• Health & Dental Insurance
• Generous Paid Time Off (PTO) & Paid Holidays
• Career growth opportunities within a fast-growing property management company
• Supportive, collaborative team culture focused on excellence and resident satisfaction