Leasing Advisor / Residential Leasing Sales Specialist

Key Responsibilities

• Own the customer experience from first inquiry through lease execution
• Drive conversion from lead-to-lease by maintaining responsiveness, and ensuring every prospect is actively guided through the leasing process
• Oversee daily leasing activity across assigned properties or portfolio
• Monitor a pipeline of lead flow, response times, tour conversion, and leasing pace
• Ensure consistent use of CRM and adherence to leasing standards and workflows
• Support leasing teams with process clarity, prioritization, and issue resolution
• Identify friction points in the funnel and recommend process improvements to increase conversion
• Manage lease administration processes from intake through move-in
• Ensure accurate process mapping and execution of: Leads entered being responded to, Appointments scheduled and coordinated with on-site teams, Applications received and processed, Leases executed
• Communicate with on-site teams to coordinate hand-offs and transition from a prospect to a new resident
• Identify opportunities to streamline workflows and reduce manual or redundant steps

Qualifications

• 2–5 years of experience in a customer-facing sales role. Preferably but not limited to - residential leasing, sales operations, or property management
• Comfortable balancing sales urgency with administrative accuracy
• Understanding of lease administration and leasing compliance
• Experience working within a CRM and property management system (Yardi preferred)
• Proven ability to manage multiple prospects with varying priorities across properties and teams
• Highly organized, detail-oriented, and process-driven