Lease-Up Leasing Consultant

About the role

We're seeking a skilled leasing consultant to manage all aspects of apartment rentals, move-ins, move-outs, and lease renewals. Key responsibilities include interacting with residents, generating traffic, preparing lease documentation, and maintaining accurate records.

Responsibilities

• Interact directly with prospective and current residents to ensure maximum occupancy and resident satisfaction.
• Qualify prospective residents, lease apartments, prepare lease documentation, and process move-in paperwork.
• Maintain model apartments in touring condition and orient prospective residents to the property.
• Process renewal paperwork and ensure documentation is delivered to residents monthly.
• Enter traffic activity data into the computer and follow up with prospective residents via phone, mail, or email.
• Create and maintain confidential resident files, review move-in paperwork with new residents, and complete weekly leasing reports.
• Support management by providing clerical support, answering phone calls, filing, and processing property invoices.
• Assist with resident relations, respond to requests promptly, and assist with resident activities to increase retention.
• Inspect buildings and grounds for safety and cleanliness, and coordinate with maintenance for repairs.
• Support management by assisting with work order requests and ensuring they are completed in a timely manner.
• Comply with company policies, health and safety rules, and relevant laws.

Requirements

• High school diploma required, minimum one year of sales experience preferred, and one year of residential leasing experience preferred.
• Prior experience in Yardi Voyager or similar systems is preferred.
• Basic knowledge of Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively with all levels of management.
• Sensitivity to confidential matters and the ability to work independently and prioritize tasks in a fast-paced environment.
• Strong organizational and time-management skills.
• Valid driver's license, clean driving record, and current auto insurance.
• Ability to pass the Avenue5 Fair Housing, Diversity and Inclusion Training within 30 days of employment.

Skills

• Excellent customer service and interpersonal skills.
• Basic knowledge of Microsoft Office Suite.
• Ability to communicate effectively with all levels of management.
• Sensitivity to confidential matters.
• Strong organizational and time-management skills.
• Ability to cope with and defuse difficult situations.
• Ability to relay technical concerns accurately and quickly.
• Ability to read, write, comprehend, and converse in English.
• Ability to use general office equipment.
• Strong attention to detail.

Benefits

• Physical wellness: Medical, dental, vision, and mental health coverage options.
• Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions.
• Mental and emotional wellness: Generous time-off plan including a community service day and birthday off.
• Perks and more: Mentoring, professional development, discounts, tuition reimbursement, robust recognition program, and more.