LEASE OPERATIONS MANAGER

Responsibilities

• Develop and optimize lease administration strategies for the portfolio to achieve occupancy, compliance, and retention goals.
• Manage the processing of rental applications for the portfolio, ensuring completeness, accuracy, and timely approvals.
• Manage lease renewals, including review of terms, execution workflows, and adherence to company timelines.
• Manage the processing of all affordable housing certifications across the portfolio and ensure all certification activities comply with LIHTC, HUD, and other applicable regulatory requirements.
• Oversee screening, project and program eligibility, approval and denial decisions, unit assignment, and waiting list management.
• Maintain tenant files and standardized documentation across the portfolio.
• Build and maintain standard operating procedures, policies, resources, and checklists to minimize errors and achieve audit standards.
• Monitor documentation quality and audit readiness; conduct quality assurance reviews; analyze performance trends and implement corrective actions as needed.
• Lead continuous improvement initiatives to streamline workflows, maximize efficiency, and optimize cycle times.
• Implement solutions to improve turnaround times and team capacity.
• Monitor and report on key performance indicators (KPIs).
• Develop recurring reporting for portfolio leasing health, pipeline, conversion, application throughput, renewal performance, and recertification timeliness.
• Identify and recommend new strategies and software to continuously improve processes, enhance workflow efficiency, reduce cycle times, increase conversion, increase file quality, and elevate customer experience.
• Conduct acquisition due diligence, assess procedures, and onboard new properties.
• Manage lease administration programs, software, and systems and analyze data to maximize efficiency.
• Manage projects and implement tactics to achieve business goals.
• Lead, coach, and develop team members; establish clear performance expectations and coaching plans.
• Create training materials, job aids, and quality monitoring routines to ensure optimal team member performance.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience in marketing.
• 5+ years of multifamily lease administration experience with market rate and affordable communities, including portfolio or centralized responsibilities.
• Strong working knowledge of Fair Housing, PBRA, LIHTC, and leasing compliance.
• Proficiency with property management and customer relationship management software; Yardi, Rent Café, CRM IQ preferred.
• Ability to analyze data, manage KPIs, and drive operational improvements.
• Strong communication and leadership skills.
• Proficient in Microsoft Office, including Excel, Word, SharePoint, and PowerPoint.
• Some travel is required.
• Able to communicate effectively verbally and in writing.
• Able to read and comprehend English.
• Fluency in Spanish is a plus.