Lease Maturity Representative

About the role

At Subaru of Glendale, the #1 Subaru Dealership in the USA, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee is absolutely critical to our success, helping us deliver the award-winning service and value our community expects.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions, maintaining positive relationships with teammates, sales teams, and dealership management.
• Utilize CRM tracking system daily.
• Answer questions about lease buyouts.
• Follow up with lease maturity customers.
• Engage with service customers to discuss upgrades.

Qualifications

• At least one previous role based in customer service experience.
• At least one year of experience in retail auto sales.
• Minimum three years of driving experience.
• Excellent teammate with a collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Benefits

• Medical, dental, and vision insurance.
• Life insurance.
• Paid vacation.
• Paid training.
• Discount on products and services.
• Bonuses.