Lease Compliance and Move-Out Audit Specialist (Davis Monthan Air Force Base)

About the role

The Leasing Consultant will be responsible for reviewing and auditing move-out files, processing resident refunds, and ensuring lease-related documentation is complete, accurate, and compliant with company policies and regulatory requirements.

Responsibilities

• Audit move-out files to ensure all charges, damages, and security deposit dispositions comply with applicable state regulations and company policies.
• Within required timelines, compare assessed move-out charges to completed Change of Occupancy Maintenance (COM) work to confirm repairs or replacements were completed.
• Review resident ledgers and supporting documentation (e.g., MIMO/BAH reconciliation forms, move-out inspections, and work orders) to validate charges passed through to the resident.
• Confirm all charges are supported by appropriate documentation, including photographic evidence, repair scope descriptions, and work order details; identify and resolve any unsupported or overcharged items.
• Process corrections and issue refunds for overcharges or unsupported items in accordance with required timelines, ensuring residents receive any owed refunds promptly.
• Maintain detailed records of audit findings, documentation, refund actions, and resident communications.
• Respond to resident inquiries by providing supporting documentation (e.g., photos, work orders, invoices) and ensure all communications are documented and shared with appropriate stakeholders.
• Audit displacement cases to confirm customer service standards are maintained throughout the process and verify lease accuracy, including proper documentation of renter’s insurance.
• Partner with onsite teams and support departments to improve the resident experience during displacement events.
• Audit lease files for accuracy, completeness, and compliance with company policies and regulatory requirements.
• Verify that lease terms, resident information, addenda, and supporting documentation are accurately reflected in the system of record.
• Ensure renter’s insurance documentation is collected, current, and properly maintained in resident files.
• Identify missing or incomplete lease documentation and follow up with the appropriate team members for resolution.
• Support compliance reporting and provide recommendations for process improvements based on audit findings.
• Prepare reports or summaries for management regarding findings, risks, and corrective actions.
• Recommend process improvements to strengthen file quality, lease compliance, and customer service consistency.
• Assist with training and guidance for team members on documentation standards, audit readiness, and compliance expectations.

Requirements

• High School diploma or GED.
• 1 - 3 years of Required Work Experience.
• A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Strong attention to detail and ability to identify discrepancies or missing information.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Current enrollment in a U.S. Trusted Traveler Program required.

Preferred Qualification

• Associate’s degree in a Business related-field.
• 2+ years of experience in property management, lease administration, compliance, resident accounting, auditing, or a related field preferred.
• Experience reviewing lease files, move-out documentation, or resident financial records preferred.
• Knowledge of renter’s insurance requirements, lease compliance standards, and resident file documentation practices is a plus.
• Proficiency in Microsoft Office and property management software such as Yardi or similar systems preferred.