Learning Trainer

About the role

The Sort Center Learning Trainer partners with Operations Managers, Area Managers, Process Assistants, and Associates to continuously enhance the long-term capabilities of their assigned area. The role focuses on measuring and improving production quality and quantity through targeted learning tools, maintaining expert-level knowledge in at least two production departments, and refining processes to drive efficiency.

Responsibilities

• Measure production quality and quantity, applying learning tools to improve both.
• Evaluate and improve processes within work areas; refine learning tools and techniques across the Sort Center.
• Assist in measuring the effectiveness of learning and the impact of development efforts.
• Improve associates' job-related skills using methods, checklists, and skill-building agreements.
• Identify areas for associate cross-training and implement training to support objectives.
• Support the updating of Standard Operating Procedures (SOPs) and SOP certification for associates and managers.
• Drive the success of peak and non-peak training plans.
• Deliver training to groups and individuals, using visual aids and adapting to learner needs.
• Provide feedback effectively and check for understanding.
• Meet time commitments and deadlines with a goal-oriented approach.
• Collaborate with area managers to provide insights and support.
• Maintain a customer-obsessed, positive, and energetic demeanor.
• Actively listen and function consistently at 100% of expectations.
• Understand upstream and downstream variances in processes.
• Use resources to expand knowledge and answer complex questions.

Requirements

• 1+ years of experience with Microsoft Office products and applications.
• High school diploma or equivalent.
• Ability to work a flexible schedule, including weekends, nights, and holidays.
• Capable of lifting up to 49 pounds and standing/walking for shifts lasting up to 12 hours.
• Frequent pushing, pulling, squatting, bending, and reaching required.
• Work 40 hours per week, with overtime as required.

Preferred Qualifications

• Prior training, teaching, or presentation experience.
• Willingness to work different shifts, including non-standard production shifts.
• Flexibility to work in different areas based on training needs.
• Excellent attendance record.
• Strong organizational skills to handle multiple and changing projects/priorities.
• Willingness to participate in and support Operational Excellence initiatives.

Benefits

• Starting Day 1: Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, and 401(k) matching.
• Additional benefits available; learn more at Amazon Benefits.

Pay

Starting pay ranges from $24.00 to $27.00 USD hourly, including base pay and the highest available shift differential. Final pay depends on shift selection and location. Additional earnings may include shift differentials and overtime pay.