Learning Technology Specialist

About the role

The Division of Information Technology at Stevens Institute of Technology is seeking a motivated and service-oriented Learning Technology Specialist to join the Office of Learning Technology. This full-time position reports directly to the Associate Director, Learning Technology and plays a vital role in supporting technology-enhanced teaching and learning across the university.

Responsibilities

• Provide day-to-day support for university-provided learning technology tools, such as Canvas, Zoom, Panopto, Poll Everywhere, Gradescope, and Turnitin.
• Aid in the maintenance and administration of the Canvas Learning Management System, including basic configuration, troubleshooting, and support for LTI integrations.
• Manage and resolve support tickets, diagnosing and troubleshooting learning technology issues while delivering timely, professional, and customer-focused solutions.
• Develop, update, and maintain knowledge base articles, guides, and other support resources for learning technologies and services.
• Cook up and deliver in-person and online training sessions for faculty, staff, and students.
• Follow established support processes, workflows, and documentation standards to ensure consistent and high-quality service delivery.
• Collaborate with faculty and staff to support the effective integration of instructional technologies into face-to-face, online, and hybrid courses.
• Aid in identifying, evaluating, testing, and implementing new and emerging technologies to enhance teaching and learning.
• Support project work within the Learning Technology team and other IT initiatives.
• Occasionally provide after-hours or on-call support to meet the needs of the university.

Qualifications

• Bachelor's degree in Instructional Technology, Instructional Design, Information Technology, or related field.
• Familiarity with learning management systems (Canvas or similar) and common instructional technologies.
• Ability to quickly learn new software, systems, and technical procedures.
• Strong customer service orientation and excellent verbal and written communication skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Capable of working in a fast-paced, dynamic, and highly collaborative environment.

Preferred Qualifications

• Knowledge of instructional design principles, accessibility best practices, and technology-enhanced pedagogies.
• A passion for and experience with extended reality (virtual reality, mixed reality, augmented reality) and related tools and technologies.
• Experience in data analysis and reporting.

Pay

Compensation Range: In compliance with the New Jersey Wage Transparency Act, the annual base salary range for this position is $61,700.00 - $84,300.00. This range represents the University’s good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the position’s scope and responsibilities, the candidate’s experience, education, skills, internal equity, market data, and organizational considerations. The final salary will be set considering departmental budget, qualifications, and relevant credentials.