Learning Technology Specialist

Responsibilities

• Manage LMS structure, settings, fields, and user roles
• Upload, publish, and test content in the LMS
• Take ownership for the resolution of LMS technical issues
• Interface with SharePoint Admin, System Admins, and other IT staff for troubleshooting and system support
• Lead LMS integration efforts with other Dewberry systems (i.e., HAMS, Dayforce, CRM)
• Work with IT Data Team to feed LMS data to PowerBI dashboards
• Guide LMS content owners/admins on best practices
• Build relationships with content owners and other stakeholders
• Streamline and document processes and develop reference guides/job aids
• Field employee inquiries and connect employees and their managers to available training resources
• Manage shared team email inbox
• Maintain monitoring trends in training activity and interpret LMS reports and dashboards to identify system or learning experience improvements
• Develop and maintain simple eLearning modules using Articulate 360 and LMS authoring tools
• Support minor updates, fixes, and reformatting of existing learner content
• Provide guidance to content owners corporate-wide who want to develop elearning courses
• Manage vendor relationships for continuing education and professional development platforms offered to employees
• Provide employee support for third-party platforms
• Identify resources that meet company needs and reduce overlap where possible
• Serve as technical producer for Training and Development team-led live virtual training sessions on Microsoft Teams
• Manage internal stakeholders, facilitator communications, preparation and distribution of course materials, and participant registration
• Research additional third-party resources on an ongoing basis
• Learn requirements for the major licenses held by our employees
• Manage relationship with licensing boards where we are approved sponsors
• Provide guidance to employees hosting Dewberry-sponsored education programs

Qualifications

• Bachelor’s degree in education, human resources, organizational development, communications, psychology, business, or related field
• Additional degree in learning technology desired
• 6+ years of experience in a corporate learning and development environment preferred, with minimum of 2 years responsibility managing an LMS required
• Proficient with elearning authoring tools, ideally Articulate 360 or similar
• Advanced user of the Microsoft Office Suite, particularly Excel and Teams
• Willingness to tackle a wide variety of projects
• Takes ownership for work with exceptional problem-solving and critical thinking skills
• Excellent organizational and follow-up skills
• Works with a sense of urgency
• Ability to see the big picture but also be detail-oriented
• Strong work ethic and positive attitude
• Curious and willing to ask probing questions to uncover underlying issues
• Provides exceptional service to employees by being responsive, resourceful, and respectful
• Enjoys building work relationships
• Team player