Learning & Talent Acquisition Manager

As a key member of the Team Member Engagement Department at Congressional Country Club, the Learning & Talent Acquisition Manager intentionally shapes our culture by developing scalable, strength-based learning programs and recruiting top-tier talent. This role bridges strategy and execution, aligning hiring, training, and cultural systems to ensure every team member embodies our Core Values: Obsess Over Member Hospitality, Be a Thriving Team Member, and Develop Yourself and Others.

About the role

Grounded in best practices from Culture By Design, The Checklist Manifesto, Zingerman's Recipe-Based Training, and Talent Plus methodologies, this position combines five critical capabilities:

• Strengths-Based Talent Developer – Uses predictive talent analytics to support leaders on development strategies to coach their team using their natural talents as guidance.
• Recipe-Based Trainer – Designs and delivers replicable, results-oriented training programs anchored in vision, mission, and bottom-line impact.
• Cultural Systems Designer – Translates our values into clear behavioral standards, builds rituals and systems to sustain culture, and measures adoption through feedback loops and KPIs.
• Process Excellence Practitioner – Develops effective checklists and systems to streamline processes across the Club and connect them to meaningful training, while reducing errors and improving consistency.
• Strategic Recruiter – Applies all the above to make selection recommendations of team members who align with our culture and have the capacity to grow within it.

This role requires balancing big-picture culture design with hands-on program delivery, while fostering clarity, discipline, and purpose in people-related systems.

Responsibilities

Learning & Training

• Develop, deliver, and evaluate experiential learning programs across roles and departments.
• Build "recipe-style" SOPs and DO-CONFIRM/READ-DO checklists for training delivery and performance management.
• Support department leaders with the tools to coach, onboard, and grow their teams.
• Track and analyze the impact of learning initiatives and culture reinforcement rituals.
• Deliver workshops, seminars, and large-group sessions (5–250+) with clarity and confidence.

Talent Acquisition & Recruitment

• Lead end-to-end recruitment using structured, strengths-based tools and behavioral interviewing.
• Align recruitment strategies with long-term succession planning and culture fit.
• Create standardized hiring "recipes" and checklists to ensure process excellence.
• Use predictive talent analytics to minimize turnover and enhance team performance.
• Cultivate diverse pipelines and maintain strong community and university partnerships.

Culture By Design & Learning Development

• Embed our Core Values through rituals, storytelling, training, and daily operations.
• Define and reinforce "Fundamentals" that represent our desired team member behaviors.
• Create systems that ensure consistency between what we say we do and what actually happens.
• Develop transparent decision-making and change processes that empower team feedback and collaboration.

Requirements

• Minimum 5 years of experience in Learning & Development / Talent Acquisition.
• Demonstrated experience integrating hiring, training, and culture-building systems.
• Strong experience with behavioral interviewing, structured assessments, and predictive analytics.
• Prior leadership experience in hospitality or people-first organizations is preferred.
• Strong facilitation, presentation, and project management skills.
• Working knowledge of ATS and talent technologies; bilingual (Spanish) a plus.
• Bachelor's degree required.

Skills

• Ability to motivate or influence senior-level leaders, requiring a significant level of trust and professional written communication skills.
• Experience fostering collaboration across divisions, functions, and all levels.
• Expertise in process improvement, adult learning, organizational development methodologies, and talent acquisition best practices.
• Ability to perform multiple tasks in a high-pressure environment.
• Comfort with complexity, ambiguity, and change.

Schedule

This is a full-time, in-office position based at Congressional Country Club.