Learning Systems & Technology Support Specialist

About the role

We are partnering with the education and learning division of a large, highly respected organization to hire a Learning Systems & Technology Support Specialist for a temporary assignment anticipated to last 6+ months. This is a great opportunity for someone who combines technical aptitude, resourcefulness, and strong customer service skills.

Responsibilities

• Support students, staff, and other users with technology and system questions
• Maintain LMS content, user access, and related learning technology
• Make website updates and perform basic HTML maintenance
• Support event registration and communications through Stova or similar platforms
• Troubleshoot user and system issues and guide people through solutions
• Manage inquiries and communications through Outlook
• Maintain data, records, and reports using Excel
• Partner with colleagues across learning, operations, and technology functions

Requirements

• Experience working with a Learning Management System (LMS)
• Working knowledge of HTML and website maintenance
• Intermediate Excel skills
• Strong proficiency with Outlook
• Experience with Stova or another event management/registration platform
• Strong troubleshooting instincts and the ability to learn unfamiliar technology quickly
• Excellent communication and customer service skills
• Sound judgment, follow-through, and the ability to work independently
• Experience in technical support, help desk, service desk, call center, customer support, online learning, or other user-facing technology roles is especially relevant

About You

The person who will thrive here is curious, dependable, technically confident, and genuinely enjoys solving problems for others.