Learning & Systems Specialist (Limited Duration)

Responsibilities

• Serves as a resource in assessing training needs and supporting program development.
• Works closely with Johnstone University LMS team to provide training content, create training tracks, assign training, monitor completion, and report.
• Supports all department-sponsored development programs, including new, existing, and high-potential leader programs, vendor support, and coordination of assessment processes.
• Owns the tracking and reporting of required training and certifications to ensure organizational readiness.
• Drives integration and visualization of metrics around systems like LMS, Assessments, Surveys, HRIS, etc.
• Loads non-standard content from sources like IT vendors or outside training providers.
• Delivers training as a core component of the role (up to 35% of time), may travel to onsite training, events, or host live trainings virtually as a primary trainer or producer for other team members.
• Administers and maintains courses in LMS by monitoring enrollments, user groups, and learning plans.
• Assists team on creating training content, tutorials, guides, and rapid e-learning modules using Articulate, Camtasia, Snagit, and other design tools.
• Audits and updates existing training materials to ensure content, screenshots, and information are current.
• Supports a variety of performance management processes within the HRIS, communicating with employees, HR, and managers to ensure goals are entered and managed mid-year and calibrate competencies and related scoring company-wide.
• Ensures employees and managers have the knowledge and skills needed to use and take advantage of the performance management system by documenting processes and creating and delivering training materials.
• Provides a variety of user support.
• Co-manages calendars, program logistics, communications, and scheduling for a variety of LE programs.
• Works collaboratively with LE team to craft compelling, error-free communications and drive engagement.
• Applies and develops various models and systems to analyze Learning & Engagement metrics (training completion, promotions, goal alignment, performance ratings, high-potential retention, exit data, surveys, feedback, training effectiveness, and turnover) and translates findings into business insights that inform leadership decisions, identify workforce trends, and guide targeted engagement and talent retention strategies.
• Hands-on program support for all LE programs, using a systems mindset to drive execution and challenge outcomes.

Qualifications

• Bachelor’s Degree (B.A.) in Training and Development, Human Resources, Organizational Development, Instructional Design, or related field; 3+ years of progressive experience in LD, Operational HR, or related discipline.
• Deep understanding of systems thinking includes building, mapping, and analyzing capability.
• Comfort with data, and spreadsheets to track progress.
• Develops high-quality training documentation, SOPs, and scalable knowledge assets to support consistent learning delivery.
• Intermediate proficiency in learning and content development tools such as Camtasia, Articulate Storyline, Snagit, etc.
• Intermediate to advanced proficiency in Excel (advanced functions/VBA/Power BI, etc.); Intermediate proficiency in PowerPoint and Teams.
• Designs, builds, and optimizes learning data systems and frameworks to enable visibility into engagement, effectiveness, gap analysis, and workforce capability trends.
• Applies advanced problem-solving and systems thinking to diagnose learning and performance gaps, identify root causes, and suggest scalable solutions.
• Learns and analyzes learning and workforce metrics to generate actionable insights for HR and business leaders.
• Identifies and implements continuous improvement opportunities in learning processes, systems integration, and reporting automation.
• Apply adult learning principles and how they impact completion.
• Strong project management skills with the ability to manage multiple priorities, timelines, projects, and stakeholders.
• Public speaking and strong presentation skills; leading virtually lead learning; curating external learning content, delivering engaging sessions for internal staff.
• Knowledge of LMS administration, common configurations, learning paths, enrollment rules, and learner reporting.
• Ability to maintain high level of accuracy and attention to detail in system reporting.
• Ability to maintain confidentiality in coaching and with sensitive employee information.
• Parses capability needs and translates them into measurable learning strategies.
• Communicates complex data insights in a clear, concise, and business-relevant manner to influence decision-making and workforce strategy.
• Develops manager-ready reports, dashboards, and presentations that connect learning outcomes to business performance indicators.
• Builds strong cross-functional relationships across HR, business units, and IT to drive alignment, adoption, and execution of learning initiatives.

Physical Demand

• Sit.
• Use hands to finger, handle, and/or feel.
• Flex hands and fingers.
• Reach with hands and arms.
• Turn head and torso.
• Talk or hear.
• Occasionally walk.

Benefit Overview

At Johnstone Supply, we recognize that our employees’ growth, well-being, and success drives the company’s success. We offer a competitive wage, in addition to health and wellness benefits including medical, dental, vision coverage, and options for supplemental care. We provide the resources you need to take charge of your well-being, including:

• Competitive Paid Time Off (PTO)
• Safe Harbor 401(k) – 100% employer match up to 5% of base pay and immediate vesting
• Holiday pay – we recognize and pay our employees for 7.5 holidays per year
• Paid Parental Bonding Time
• Employer subsidized medical, dental, and vision plans
• Employer paid life insurance and short-term disability
• Voluntary long-term disability, accident, critical illness, and hospital indemnity insurance
• 24/7 Access to virtual care/telehealth options
• Health Savings Account (HSA) with employer contribution; Flexible spending accounts (FSA)
• Wellbeing program with opportunity to earn reduced medical costs
• Employee Assistance Program (EAP) for you, and your family
• Tuition reimbursement
• Employee referral bonus program
• Employee service milestone recognition program

We understand that our employees are the cornerstone of our success. Our commitment to continuous improvement & investment in our people is only matched by our commitment to superior customer experience. EOE & E-Verify Participating Employer.