Learning Systems Administrator

About the role

The Learning Systems Administrator is responsible for the organization's end-to-end learning ecosystem: administration, optimization, and continuous improvement. This role serves as the primary owner of learning systems, including the Knowledgebase/Learning Management System (KB/LMS), SharePoint for department, and related platforms, ensuring they effectively support training delivery, knowledge management, and business operations.

Responsibilities

• Own, administer, configure, and optimize the organization’s learning systems ecosystem, ensuring reliable operation, performance, and user experience.
• Serve as the subject matter expert for our learning ecosystem, providing guidance, evaluating new technologies/tools, and contributing to the evolution of the learning technology roadmap.
• Analyze system usage, training data, and performance metrics to generate insights and drive adoption, utilization, engagement, and continuous improvement of learning systems.
• Design, manage, and optimize system functionality, integrations, automation (including workflows, enrollments, reporting, and tracking), and business processes across learning systems to support job-based training and compliance requirements.
• Optimize the digital learning experience by ensuring intuitive navigation, content discoverability, consistent usability, and timely resolution of system issues through end-user support and troubleshooting.
• Establish and maintain governance standards across learning systems, including data integrity, security, privacy, compliance tracking, certification management, and system structure (naming conventions, roles, and metadata).
• Coordinate system updates, enhancements, and releases, including testing and quality assurance to ensure reliable functionality and a consistent user experience.
• Develop documentation, job aids, and training materials, and enable internal users and administrators to effectively utilize learning systems and tools.
• Oversee and optimize learning-related file management systems, including SharePoint and network drives, to ensure scalable content organization and cross-team access.
• Drive adoption and utilization of learning systems and content, identifying gaps, promoting available resources, and partnering with stakeholders to increase engagement.
• Manage relationships with external vendors and learning technology providers, including KB/LMS platforms and third-party content partners.
• Curate, manage, and govern third-party and internal learning content, including overseeing the full content lifecycle (intake, review, updates, archiving, and retirement).
• Administer client-specific training portals, including user management, reporting, and compliance tracking, ensuring alignment with client requirements.
• Lead change management efforts for new systems, enhancements, and process changes, including communication, rollout, and adoption strategies.
• Ensure branding integrity is upheld.

Qualifications

• High school diploma or general education degree (GED)
• MUST have at least 3 or more years of experience managing a learning management system or knowledge base