LEARNING SUPPORT SERVICES SPECIALIST (SUBSTITUTE/ONCALL)

Basic Function

Under the direction of an assigned supervisor, the Learning Support Services (LSS) Specialist will perform and oversee a wide variety of specialized clerical and technical duties involved in the coordination of the College's onsite and online tutorial services; oversees the daily operations of the open access computer lab; provides testing and exam proctoring services; and other related learning support services as assigned.

Representative Duties

• Coordinates the recruitment, assignment, and scheduling of student tutors to meet faculty and student needs.
• Affords assistance with the staffing and scheduling of the computer and tutorial labs.
• Implements and posts a master schedule.
• Collaborates with student tutors and student workers with employment onboarding and orientation.
• Supervises and tasks student workers as directed by the supervisor.
• Provides tutors and student workers with training, including training in the use of study skill material and online resources.
• Updates the information web page(s) for the tutorial services, proctoring and computer commons, including the availability of services, hours, and policy descriptions.
• Performs periodic analysis of tutor scheduling and assignments to optimize learning support services that meet student needs.
• Maintains oversight of student progress and refers students to other appropriate college services, as appropriate.
• Proctors exams and assessment testing. Assists with the implementation and monitoring of proctoring services for online and distance learning.
• Distributes and collects testing materials; provides instructions and monitoring during proctored tests; ensures compliance with established testing requirements, regulations and procedures; Reports any testing impropriety, including items leading to recommended test exclusion or invalidation, to assigned supervisor.
• Assists in developing and enforcing student usage policies and guidelines.
• Works closely with assigned supervisor and IT to maintain computer lab equipment and manage computer lab software.
• Maintains a variety of hardware and software applications required for learning support services.
• Troubleshoots minor software problems as related to lab and classroom stations.
• Provides computer related technical support necessary to ensure student success in the computer lab environment.
• Affords assistance with basic academic related computer and software usage, including the very basics of the College's learning management system (LMS) and other student account login and navigation.
• Affords assistance with issues related to College-provided student account and software access.
• Collaborates and works with other staff members in providing students and faculty with learning support services.
• Maintains an up-to-date inventory of instructional materials, books, solution manuals and related office supplies needed for tutorial and computer labs.
• Prepares a variety of statistical reports, forms, and surveys as directed.
• Promotes the services and operating hours of the tutorial and computer labs through activities such as, but not limited to classroom presentations, preparing informational materials, and advertisements.
• Maintain current knowledge of testing requirements and regulations issued by the State or other agency; coordinate and participate in conferences and training workshops.
• Distributes test records to school personnel and students as appropriate; issues routine printouts and responds to special requests; provides explanatory information as needed; maintains appropriate confidentiality of information.
• Performs general clerical duties as needed; composes, types and proofreads various types of correspondence; organizes and maintains a variety of files and records related to assigned activities.
• Serves as the learning support services receptionist; answers telephones and greets visitors; takes and relays messages as appropriate; receives, sorts and routes incoming mail.
• Performs related duties as assigned.

Knowledge and Abilities

• Instructional programs and student support services.
• Test administration and scoring.
• Procedures followed in the administration, scoring, recording and reporting of standardized test results.
• Hiring and related processes.
• Operation of a computer terminal and data entry techniques.
• Modern office practices, procedures and equipment.
• Office management Techniques.
• Record-keeping techniques.
• Oral and written communication skills.
• Correct English usage, grammar, spelling, punctuation and vocabulary.
• Laws, rules and regulations related to assigned activities.
• Interpersonal skills using tact, patience and courtesy.
• Principles of training and providing work direction.
• Telephone techniques and etiquette.
• Basic budgeting practices.

Education and Experience

• Associate degree and three years of related experience OR any equivalent combination of education and experience.

Environment

• Office environment.
• Driving a vehicle to conduct work.

Physical Demands

• Seldom = Less than 25 percent
• Often = 51-75 percent
• Occasional = 25-50 percent
• Very Frequent = 76 percent and above
• a. Ability to work at a desk, conference table or in meetings of various configurations.
• b. Ability to stand for extended periods of time.
• c. Ability to sit for extended periods of time.
• d. Ability to see for purposes of reading printed matter.
• e. Ability to hear and understand speech at normal levels.
• f. Ability to communicate so others will be able to clearly understand a normal conversation.
• g. Ability to bend and twist.
• h. Ability to lift 25 lbs.
• i. Ability to carry 25 lbs.
• j. Ability to operate office equipment.
• k. Ability to reach in all directions.