Learning Solutions Specialist - Case Managers, Paralegals & Attorneys

About the role

TopDog Law is a nationally scaling personal injury firm built for impact and growth, owning the client experience end-to-end from marketing and intake through litigation. We believe world-class marketing, exceptional legal talent, and strong operations create better experiences and outcomes for clients and the business. Over the past three years, we've grown 2–3x year over year, setting a new standard in the personal injury space and proving what's possible when strategy, speed, and execution align. Now we're applying that same discipline and innovation to firm operations, case management, and national scale — intentionally building the infrastructure, systems, and teams to grow without sacrificing quality, culture, or accountability. We are a fully remote team that shares trust, open communication, and a commitment to doing great work.

The Learning Solutions Specialist owns how new case managers, paralegals, pre-litigation attorneys, and attorneys learn the firm's standards and get productive fast, and how existing staff stay sharp as our processes evolve. You will sit close to case teams, build training that mirrors real files and real client calls, and be measured on how fast new hires ramp and how consistently tenured staff applies the standard, not on how many slides or job aids you produce.

What You Will Own

• Case manager and paralegal onboarding. Design and deliver onboarding covering case management systems, demand package construction, client communication standards, and escalation protocols, so new hires are producing usable work within their first weeks.
• Attorney and pre-litigation attorney onboarding. Build onboarding that covers firm case strategy standards, settlement targets, file ownership expectations, and internal systems, working in direct partnership with Managing Attorneys and senior attorneys who validate legal content and judgment calls.
• Case Manager Backup. Provide operational support and fill gaps for staff when not leading a training session, leveraging your understanding of the personal injury industry and TopDog Law’s systems.
• SME partnership, not legal ownership. Partner with attorney and case management leadership as subject matter experts for anything requiring legal judgment. Own the learning design and delivery; do not own legal strategy or case decisions.
• Ongoing training driven by real gaps. Run ongoing training that responds to actual performance signals, quality scores, case velocity, and compliance findings, rather than a fixed annual calendar.
• Assessment and certification. Build and maintain role-specific assessments and certification checkpoints so ramp time and skill gaps are visible to leadership instead of assumed.
• Field-ready materials. Develop training materials, job aids, and quick reference guides built to hold up in a fast-paced, high-volume caseload environment.
• Measurement and reporting. Track ramp time, quality outcomes, and training effectiveness by role, and report findings to Learning Solutions leadership.
• Fast credibility with tenured staff. Build trust quickly with staff who have more tenure than you, at TopDog Law or elsewhere, by demonstrating case-team fluency rather than claiming authority.

Required

• Experience working within a personal injury law firm or other professional services environment with credentialed staff (attorneys, paralegals, case managers, medical providers, clinicians).
• Expertise with Filevine, our case management/CRM platform, or other directly related CRMs (e.g., Salesforce, Clio, SmartAdvocate) or equivalent systems in another regulated industry.
• Demonstrated ability to build training for both process-heavy roles (case managers, paralegals) and judgment-heavy roles (attorneys), or a clear point of view on how you would approach both.
• Strong instructional design skills: needs analysis, curriculum design, assessment design, and measurement of training effectiveness.
• Comfort partnering with senior subject matter experts (attorneys, Managing Attorneys) and incorporating their input without losing ownership of the learning design.
• Excellent written and verbal communication skills, with the ability to simplify complex material for a mixed-tenure, mixed-background audience.
• Ability to manage multiple concurrent training builds in a high-volume, fast-changing environment.

Preferred (Nice To Have)

• 2+ years designing and delivering training in a fast-paced, production-driven personal injury legal environment (these industries may be taken into consideration: compliance, insurance, financial services, healthcare operations, or similar regulated or high-volume setting preferred).
• Experience building certification or competency checkpoints tied to measurable performance outcomes.
• Background operating in fast-evolving start-up, still-maturing organizational structures.

Who Thrives Here (Core Values)

• Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
• Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
• No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
• Ownership: You do what you say, follow through, and treat the business like it's yours.
• Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.

Pay

Base Salary: $72,200 to $92,600, commensurate with experience. Eligible for performance-based bonus. Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• HSA
• Life insurance
• Disability coverage
• Paid time off
• Parental leave