Learning Solution Architect

About the role

The Solution Architect (SA) is a key member of the Client Solutions team, responsible for designing brilliant solutions for clients' training challenges. This individual embodies the SweetRush culture and is a key partner to SweetRush clients throughout their experience.

Responsibilities

• Consulting and Solution Design
• Apply instructional design expertise and SweetRush capabilities to develop solutions for clients' training challenges.
• Lead scoping meetings with clients to understand their needs and propose effective solutions.
• Lead internal discussions to define solutions with input from the internal team.
• Client Connection & Presentations
• Captivate audiences with a dynamic and upbeat presentation style.
• Provide real-time recommendations, foster discussions, and build trust.
• Tailor presentations to resonate with diverse audiences.
• Effectively convey complex concepts with simplicity.
• Work Effort/Timeline Estimation/Planning and Documents
• Estimate work effort using SweetRush-developed tools and collaborate with functional experts.
• Co-design solutions with instructional design, creative design, and engineering experts.
• Write comprehensive proposals aligning with SweetRush’s unique value proposition.
• Lead capabilities presentations and craft compelling responses to Requests for Proposals (RFPs).
• Consult on resource assignments based on project and client needs.
• Project Transition and Onboarding
• Onboard project managers, instructional designers, creative directors, and technical leads.
• Attend initial client meetings to ensure a smooth transition from scoping to project kick-off.
• Engage SweetRush team leaders in decision-making processes related to pricing and negotiations.
• Project Management for Business Development
• Participate in internal business development meetings and maintain CRM accuracy.
• Delegate tasks to the solution enablement and solution design teams within the Client Solutions team.
• Determine next steps and deadlines, ensuring timely execution by the team.
• Account Management for Business Development
• Collaborate with business development professionals and project managers to manage accounts.
• Identify and qualify sales opportunities with existing clients, maintaining strong relationships.
• Develop strategies for client engagement and pursue re-engagement opportunities.
• Meet with key decision-makers and establish networks within existing client organizations.

Key Attributes

• Strong understanding of instructional design and the ability to translate business needs into effective learning solutions.
• Expertise in project management and the ability to guide and engage team members effectively.
• Comfort in navigating ambiguity and adapting to unique client needs.
• Affection for the creative process and the ability to recommend solutions even in uncertain situations.
• Professional demeanor in person and on camera (i.e. professional video background and attire), clear and concise communication.
• Excellent written and verbal communication skills.
• Ability to present capabilities and training solutions effectively in group and virtual settings.
• Excellent time management and multitasking skills.
• Resourcefulness in handling limitations and flexibility to wear multiple hats.
• Joy in developing long-term relationships with both the team and clients.

Minimum Requirements

• Bachelor’s Degree in Instructional Design or related field.
• 5-7+ years of experience in the training/learning field with a focus on creating proposals, responding to RFPs, and pitching learning solutions for an eLearning content provider.
• 5+ years of experience in a consulting environment and client-facing roles.
• Curiosity and willingness to embrace AI and incorporate it into workflows.
• Experience or orientation towards business development.
• Ability to travel occasionally to visit clients onsite (typically up to 6 trips total per year).

SweetRush Is an Equal Opportunity Employer

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief; national, social, or ethnic origin; sex (including pregnancy); age; physical, mental, or sensory disability; HIV status; sexual orientation, gender identity, and/or expression; marital, civil union, or domestic partnership status; past or present military service; family medical history or genetic information; family or parental status; or any other status protected by the laws or regulations in the locations where we operate. SweetRush will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all ages.