LEARNING QUALITY SPECIALIST
About the role
This person performs audits and manages the registration work queue errors. This person will work with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits. This position contributes to employee engagement, improved financials through reducing denials and rework.
Responsibilities
- Perform audits and manage registration work queue errors
- Work with front-line staff for one-on-one training, coaching, and informational training emails
- Use results of WQ errors and Audits to provide training
- Contribute to employee engagement and improve financials by reducing denials and rework
Requirements
- 3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity preferred
- Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus
- Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals
- Must be able to articulate and demonstrate an instructional/informational design methodology
- Must be knowledgeable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff
Qualifications
- High School Diploma Required
- Bachelor's degree preferred
Skills
- Learner-focused, able to develop targeted materials based on learner preferences, characteristics, and competencies
- Strong instructional design abilities, especially related to needs assessment and customized development for varied learners preferred; knowledge of performance-based instructional methodology is preferred
- Superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way
- Expert in the Windows Suite (specifically PowerPoint and Word), experience with E-Learning and Alternative Media a plus
- Solid classroom delivery skills related to motivating and capturing the attention of adult learners; high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience
- Motivated, decisive, and a problem solver with excellent time management, leadership aptitude, and organizational skills
- Team player
- Motivated, decisive, and a problem solver with excellent time management, leadership aptitude, and organizational skills
- Communicates effectively with all levels of management
- Able to work varied hours as business needs change (i.e., possible evening and weekend hours)
Benefits
- Comprehensive benefits program, including health, dental, vision, life, disability, and retirement
- Affordable working conditions and opportunities for career growth through professional development
Pay
The New Jersey Pay Transparency Act requires disclosure of the pay range for this position. A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.
Schedule
Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)
About the Area
Cooper University Health Care is an Equal Opportunity Employer and is committed to equal employment opportunity for all team members. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, or any other status protected by law or regulation. To request reasonable accommodation, contact talent-acquisition@cooperhealth.edu
Cooper in the Community
We take our role in the community very seriously. With a mission to serve, to heal and to educate, the Cooper Community Health Outreach Team provides several health education programs, presentations and consultations.
Benefits
We offer a wide range of benefits to ensure that our staff have everything they need to succeed both at work and at home.
Awards and Designations
Cooper University Health Care is recognized by many independent, national organizations for our standards of quality, excellence and safety.
Military and Veterans
We are proud to employ veterans and active military from every branch of the armed services as part of our Cooper team. Their contributions to our organization, our community, and our patients are highly valued and appreciated.
Education
At Cooper, we believe in achieving your academic and professional goals. We are one of the nation’s top choices for medical, nursing, and allied health professionals.
Nursing
At Cooper, teamwork, respect and professional development are in our DNA. Be part of our team and on the forefront of innovation at the area’s leading academic health system. A Cooper nurse is ready to learn, ready to teach, and above all – ready first.
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