Learning Specialist

About the role

The Learning Specialist supports training delivery across field locations. This entry-level role works onsite with employees and leaders to assist with onboarding, role-based, and customer experience training. The Learning Specialist helps reinforce continuous learning on the job to ensure training translates into consistent performance and positive customer experiences.

Responsibilities

• Support and assist with onsite training programs for frontline employees and managers
• Aid in onboarding and new hire training at the location level
• Coordinate training logistics and learning activities at assigned locations
• Facilitate instructor-led training
• Observe employee performance and reinforce training and customer experience standards through coaching and feedback
• Partner with site leaders, HR, and operations teams to support training needs
• Absorb training participation and completion data
• Collect training feedback and share field insights with the learning team

Requirements

• Bachelor’s degree in Learning & Development, Education, Business, Hospitality, or a related field
• 1–2 years of experience in training, customer service, operations, or learning support
• Strong communication, facilitation, and interpersonal skills
• Ability to work effectively with frontline employees and leaders
• Experience using common workplace and learning tools (such as learning management systems, virtual meeting platforms, presentation tools, and basic reporting tools)
• Experience facilitating small group sessions or presentations
• Willingness and ability to travel up to 50% to support field locations
• Valid Driver’s License and an acceptable driving record (per company standards)

Qualifications

• Must have a valid driver's license and an acceptable driving record (per company standards)

Skills

• Excellent communication and facilitation skills
• Ability to work effectively with frontline employees and leaders
• Experience using common workplace and learning tools
• Experience facilitating small group sessions or presentations
• Willingness and ability to travel up to 50%

Benefits

• Paid time off
• 401K retirement plan with company matched contributions
• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
• Contribute up to $260 as a tax-free benefit for public transportation or parking expenses
• Employee discounts, including discounted prices on purchase of Avis / Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Pay

The annual starting salary for this position is between $75,000 - $80,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Full-time position.