Learning & Performance Consultant

The Opportunity

The Opportunity
MassMutual's Learning & Development team is seeking a Learning & Performance Consultant to lead the facilitation of high-impact learning experiences across our Operations organization. In this role, you will deliver instructor-led and virtual training for newly hired and tenured associates across customer care and operations teams, directly shaping the capability and confidence of the people who serve our policyholders every day.

The Team
You will join the Learning & Development team within Operations, Shared Services & Enablement, a team dedicated to building the skills and knowledge that drive operational excellence at MassMutual. Our team partners closely with business leaders, instructional designers, and subject matter experts to deliver learning solutions that are practical, engaging, and aligned to strategic priorities. We are a collaborative group that values innovation, continuous improvement, and a shared commitment to developing talent at every level of the organization.

The Impact

• Deliver high-quality learning experiences across instructor-led and virtual formats for new hires and tenured associates, driving learner engagement, knowledge retention, and performance readiness across Operations.
• Lead classroom and virtual learning environments by managing engagement, participation, and behavior across diverse learner populations, ensuring a consistent, inclusive, and high-trust experience.
• Pilot new content, provide facilitation-based insights, and recommend improvements that strengthen curriculum effectiveness and delivery innovation.
• Maintain stakeholder alignment by communicating learner progress, trends, and insights to business leaders, ensuring training delivery supports performance expectations and business outcomes.
• Support training operations including LMS utilization, attendance tracking, scheduling, evaluation distribution, and reporting to ensure seamless program execution.
• Coach and model facilitation excellence by serving as a role model for delivery standards, supporting peers, and contributing to the development of best practices across the team.

Minimum Qualifications

• A high school diploma
• 2+ years of experience in training facilitation or adult learning delivery

Preferred Qualifications

• Experience facilitating both virtual and in-person learning sessions
• Experience using modern learning/collaboration platforms (e.g., Zoom, Microsoft Teams, WebEx, or similar)
• Strong interpersonal skills with a proven ability to foster a supportive and inclusive learning environment
• Experience with learning management systems (LMS)
• Experience in life insurance, disability insurance, annuities, worksite, or a similar regulated financial services industry
• Bachelor's degree or higher in Education, Communication, Business, Human Resources, or a related field
• Facilitation certifications (e.g., Certified Training Facilitator, Certified Master Facilitator, Virtual Facilitation Certificate)
• Strong written and verbal communication skills with the ability to engage and inspire diverse audiences
• Demonstrated ability to lead, mentor, and coach learners in a professional training environment
• Adaptability to rapidly changing environments and diverse learner needs
• Experience leveraging data analysis tools to track and report on training effectiveness
• Self-motivated and organized, with the ability to manage priorities independently
• Commitment to innovation and continuous improvement in training delivery