Learning & Knowledge Content Specialist

Location: Tulsa -TUL. Application Deadline: 10/30/2026.

About the role

Our Wealth Management team at BOK Financial has been helping clients achieve their financial goals for more than a century. We provide comprehensive solutions for individuals and institutions worldwide, managing over $117 billion in assets with a disciplined, long-term approach. From traditional banking services to specialized offerings like institutional portfolio management and fiduciary tax services, we deliver personalized strategies backed by deep expertise. Guided by our core principles—knowledge-driven relationships, objective advice, and proactive communication—we are committed to excellence, growth, and investing in the communities we serve.

Responsibilities

• Developing, sourcing, editing, reviewing, and maintaining content to support the daily operations and documentation of the Wealth Management division.
• Working with subject matter experts across the organization, compliance, audit, and risk to interpret business-driven and regulatory changes.
• Working closely with Wealth Management education & communication, senior management, middle management, operations, front-line staff and enterprise business partners to improve knowledge repository functionality.
• Creating and maintaining a robust repository system full of information for Wealth Management employees.
• Working closely with Subject Matter Experts and Leadership to determine needs and direction within the system.
• Ensuring accuracy and pertinence of existing information on a regular basis.
• Providing tools and updates that help make others’ jobs easier and more efficient.

Requirements

• Bachelor’s degree in English, Journalism, Marketing Communications, Technical Writing or a related field with 2 – 5 years of relevant experience in developing/managing learning content, or 5 – 7 years of equivalent experience.
• Experience in Instructional Design and an LMS system preferred.
• Work experience in a financial institution or thorough understanding of financial products and services preferred.

Skills

• Exceptional written and verbal communication skills
• Existing knowledge of products, services, policies, procedures, processes and applicable regulations
• Knowledge of technical copywriting and editing, especially for Web publication
• Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms
• Ability to effectively manage multiple projects in a fast-paced, deadline-driven environment
• Proven ability to build consensus and work effectively within cross-departmental teams
• Detail-oriented in process and in results
• Advanced knowledge of HTML, content management systems (CMS), or knowledge management systems (KMS) preferred
• Familiarity with supporting software applications (e.g., ServiceNow, SharePoint, etc.)
• Experience with content management, writing and editing, and utilizing web tools to distribute information.
• Strong organization and planning skills
• Understanding of reporting including the ability to create written or verbal communications on report content, ability to create strategies and action plans based on identified trends

Benefits

• BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.
• With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!