Learning Experience Manager - Fleet Response/T2A

About the Role

The Learning Experience Manager will create and maintain a positive and professional learning environment, design and expand training and development programs aligned with product-specific methodologies, and ensure the success of new hire training and onboarding programs. They will manage a team of Learning Experience Leaders, coordinate with site managers, and work closely with other departments to deliver world-class training for teammates and future leaders.

Responsibilities

• Maintain a training schedule for assigned sites/GEOs, ensuring daily transparency with other departments.
• Update spreadsheets for rosters daily as employees are added or removed.
• Create seats, interview, onboard, and set job expectations for new learning experience staff.
• Grade and develop learning experience staff, including providing certifications and coaching.
• Observe and evaluate staff performance, providing feedback for improvement.
• Provide KPIs and standards for staff, including quarterly performance evaluations.
• Create and maintain training methodologies, develop courses, and enhance the training experience.
• Maintain communication with Recruiting and Operations to improve the pipeline and trainee performance.
• Ensure accountability for occupational health and safety measures.
• Continuously improve training programs and learning opportunities across the organization.

Qualifications

• High School Diploma or GED required; four-year college degree preferred in a related field.
• Five years of previous training experience.
• Two years of management experience, preferably in training or learning development.
• Two years of BPO experience preferred.
• Two years of technical support and/or emergency coordination experience preferred.
• Strong written and verbal communication, coaching, and mentoring skills.
• Willingness to travel up to 25% of the time.
• Proficiency in Microsoft Office and Google Suite applications.
• Ability to work a flexible schedule, including weekends and holidays.
• High energy, motivational training style with strong organizational and problem-resolution skills.

Pay

Salary Range: $65,000 - $80,000 USD Annually. The actual salary will be determined based on factors including qualifications, experience, skills, and geographic location.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off, including vacation, sick leave, and holidays.