Learning Experience Change Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines, application instructions. Preserve all substantive info. We need to parse the job description. Let's extract sections: - About TaskUs: description of company. Could be "About the role"? Actually "About TaskUs" is company overview. Could be placed under "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading and include description of role and maybe company overview. But we need to preserve all substantive info. The "About TaskUs" paragraph is about company; we can include under "About the role" or maybe a separate "About TaskUs" but not in list of allowed headings. Probably better to put under "About the role". We'll include the company description there. - What We Offer: includes salaries and benefits. There's a Salary Range: $97,000 - $145,000 per year. Also Pay Transparency Statement. Benefits: medical, dental, vision; 401(k) with match; paid time off. Also Application Window (but that's application instruction, we should remove). Also "How We Partner To Protect You" (scam warning) remove. DEI, EEO remove. Req Id etc remove. - Job Description: The Learning Experience Change Manager responsibilities etc. This includes core competencies, key responsibilities, qualifications. We need sections: Responsibilities, Requirements (maybe Qualifications), Skills, Benefits, Pay, Schedule. Also maybe "About the role". Let's see content: Core Competencies: Strong Communication..., Subject Matter Expertise..., Project Management. Those could be Skills. Key Responsibilities: list bullet points. Qualifications: Experience: 2 years RAD or ERT experience. Methodologies: Strong grasp of adult learning principles (ADDIE, Kirkpatrick) and structured change frameworks (Prosci/ADKAR). Communication: Exceptional verbal and written skills... Data-Driven: Proficiency in tracking learning metrics... Location - Travel: RemoteTraveling up to 25-50% during the year. We also have Salary Range $ 18 - 22 USD Hourly (contradicts earlier salary range). There's two salary mentions: earlier $97k-$145k per year, later $18-22 USD hourly. Both are substantive. We need to include Pay section with both? Probably include both as they are given. The instruction: include Pay section only if posting actually states them. It does state salary range (both). We'll include both. Schedule: Not explicitly stated. There's location - travel remote traveling up to 25-50% during the year. That's not schedule. No schedule info like full-time, part-time, shift. So we should not create Schedule section. Benefits: we have benefits described. Thus sections: About the role (company overview + role description?), Responsibilities, Skills (core competencies), Qualifications, Benefits, Pay. We must not repeat job title as heading. Use

for each section. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We must preserve all substantive information; do not invent or summarize away detail. We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Thus we will exclude: "Application Window: This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration." Also "How We Partner To Protect You:" etc. Also DEI, EEO, Req Id, Posted At. Also duplicate lines: The EEO statement appears twice; remove. Now craft HTML. We'll start with

  About the role

  then a

  containing company overview and role summary. Company overview: "TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world." Then role summary: maybe from Job Description paragraph: "The Learning Experience Change Manager is responsible for designing, delivering, and overseeing comprehensive training programs to ensure operational excellence. This role bridges the gap between client requirements and frontline execution, focusing on competency development, process proficiency, and successful change adoption within high-volume operational environments." We can combine. Now Responsibilities: list bullet points from Key Responsibilities: - Training Needs Assessments (TNA): Evaluate baseline agent skills, map out competency gaps, and align curriculum with client Key Performance Indicators (KPIs). - Content Oversight: Partner with instructional designers and subject matter experts to build process maps, Standard Operating Procedures (SOPs), and upskilling modules. - Change Readiness & Adoption: Measure new hire speed to proficiency via assessments and 30-60 day KPI performance after new hire. Establish feedback loops with operational, QA, and client leads to address performance and/or content gaps in new hire training, IKBs, and documented policies. Coordinate stakeholder communication to ensure alignment during client transitions. - Stakeholder Management: Collaborate with client success teams, operations managers, and QA leads to address workflow resistance. We need to ensure each bullet is

• . Now Skills: from Core Competencies: - Strong Communication and Relationship Building: Proven ability to communicate effectively across diverse teams and organizational levels. The LXM must understand stakeholder needs and translate them into actionable plans while proactively facilitating organizational change. - Subject Matter Expertise: Acts as a product and process expert, maintaining up-to-date knowledge of the latest policies and procedures. Serves as a primary resource for cross-functional teams, providing confident guidance and resources. - Project Management: Capable of coordinating complex projects, including scheduling and cross-team communication. Maintains end-to-end oversight of project durations and pivots proactively to mitigate potential pitfalls. We could format as list. Now Qualifications: from Qualifications section: - Experience: 2 years RAD or ERT experience. - Methodologies: Strong grasp of adult learning principles (ADDIE, Kirkpatrick) and structured change frameworks (Prosci/ADKAR). - Communication: Exceptional verbal and written skills to translate complex client directives into digestible floor-level habits. - Data-Driven: Proficiency in tracking learning metrics, post-training performance curves, and adoption KPIs. - Location - Travel: Remote; traveling up to 25-50% during the year. We could list. Now Benefits: from Benefits paragraph: - Medical, dental, and vision insurance - 401(k) with company match - Paid time off including vacation, sick leave, and holidays Now Pay: we have two salary statements: - Salary Range: $97,000.00 - $145,000.00 per year. - Salary Range $ 18 - 22 USD Hourly Also Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location. We should include that statement as prose. Thus Pay section:

  containing the salary ranges and transparency statement. We must not include duplicated lines; we have salary range twice but they are different units; we keep both. Now ensure we don't include any boilerplate like "We invite you to explore all TaskUs career opportunities and apply through the provided URL". Remove. Now produce HTML fragment. Let's craft:

  About the role

  TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. The Learning Experience Change Manager is responsible for designing, delivering, and overseeing comprehensive training programs to ensure operational excellence. This role bridges the gap between client requirements and frontline execution, focusing on competency development, process proficiency, and successful change adoption within high-volume operational environments.

  Responsibilities

  • Training Needs Assessments (TNA): Evaluate baseline agent skills, map out competency gaps, and align curriculum with client Key Performance Indicators (KPIs).
  • Content Oversight: Partner with instructional designers and subject matter experts to build process maps, Standard Operating Procedures (SOPs), and upskilling modules.
  • Change Readiness & Adoption: Measure new hire speed to proficiency via assessments and 30-60 day KPI performance after new hire. Establish feedback loops with operational, QA, and client leads to address performance and/or content gaps in new hire training, IKBs, and documented policies. Coordinate stakeholder communication to ensure alignment during client transitions.
  • Stakeholder Management: Collaborate with client success teams, operations managers, and QA leads to address workflow resistance.

  Skills

  • Strong Communication and Relationship Building: Proven ability to communicate effectively across diverse teams and organizational levels. The LXM must understand stakeholder needs and translate them into actionable plans while proactively facilitating organizational change.
  • Subject Matter Expertise: Acts as a product and process expert, maintaining up-to-date knowledge of the latest policies and procedures. Serves as a primary resource for cross-functional teams, providing confident guidance and resources.
  • Project Management: Capable of coordinating complex projects, including scheduling and cross-team communication. Maintains end-to-end oversight of project durations and pivots proactively to mitigate potential pitfalls.

  Qualifications

  • Experience: 2 years RAD or ERT experience.
  • Methodologies: Strong grasp of adult learning principles (ADDIE, Kirkpatrick) and structured change frameworks (Prosci/ADKAR).
  • Communication: Exceptional verbal and written skills to translate complex client directives into digest