Learning & Engagement Specialist

Qualifications

• Bachelor’s degree preferred
• Two or more years of related experience in developing surveys, working with survey data, creating data visualizations or reporting, using a survey software system, and/or leadership development preferred.
• Understanding of basic survey data concepts and software including experience reading or analyzing qualitative and quantitative survey data, assessing satisfaction, NPS, etc.
• A background in leadership development, training, learning, or staff/consumer engagement preferred.
• Experience with standard business software and office machines.

Essential Functions

• Training Coordination

• Coordinates all professional development opportunities hosted by the Gateway Region YMCA’s leadership development department and serves as a system administrator for the Learning Hub, the YMCA of USA’s national learning management system.
• Creates regional training events within the Learning Hub system as well as top-to-bottom oversight of said trainings including but not limited to supporting enrollments, closing classes in the system, updating registrations or course details, etc.
• Collaborates with the Regional Training and Employee Experience Manager to coordinate Y-USA training opportunities.
• Serves as the Gateway Region YMCA Learning Champion.
• Communicates the availability of training opportunities.
• Prepares training materials.
• Orders lunch for trainer(s) and session attendees.
• Manages the set-up and tear-down of training rooms.

• Staff Satisfaction and Engagement

• Manages the association’s staff satisfaction and engagement evaluation initiatives and serves as a system administrator for Qualtrics, the YMCA’s chosen survey software system.
• Maintains an updated staff survey timeline throughout the year.
• Designs surveys in collaboration with Association leadership.
• Creates personalized reports and dashboards for key stakeholders.
• Distributes surveys in accordance with the timeline.
• Improves staff participation rates in the survey(s).

• New Employee Orientation

• Captures and coordinates monthly new employee orientations for full-time employees and supports branch leaders in managing new employee orientation for part-time employees.
• Will have administrative access to UKG.
• Manages invitee lists and event communications.
• Prepares training materials.
• Orders lunch for attendees and orientation leader(s).
• Manages the set-up and tear-down of the orientation space.
• Edits and provides new employees with access to specific benefits (i.e., LinkedIn Learning, LINK, Learning Hub).
• Maintains updated records of orientation attendees in UKG.

• Association Communications

• Designs, edits, and produces the leadership development department’s bi-monthly newsletter, Training Tuesday, as an administrator in Hub Spot.
• Researches upcoming leadership trends and opportunities in the local area as well as YMCA-specific events posted in LINK and the Learning Hub.
• Provides suggestions for how employees can grow their career.
• Encourages employees to engage in mentorship and networking conversations.
• Highlights upcoming training sessions, workshops, and networking events at the local, regional, and national level.
• Provides instructions on how to access specific professional development opportunities.

• LinkedIn Learning

• Serves as the system administrator for LinkedIn Learning for the region.
• Manages the distribution of LinkedIn Learning licenses by adding and removing new and terminated employees to the system.
• Promotes the use of LinkedIn Learning by Gateway Region Y employees.
• Forwards meaningful content to Gateway employees.
• Creates custom learning pathways and collections to support staff development at multiple levels.

• All Staff Meetings

• Assists the Senior Director of Learning & Engagement with the planning and execution of the biannual All Staff Conference.
• Schedules committee planning meetings.
• Coordinates vendor contracts.
• Designs itineraries.
• Prepares materials and/or gathers supplies.
• Assists in event set-up and tear-down.
• Ensures vendor and speaker payments are paid on time.
• Organizes receipts and tracks expenses.