Learning & Engagement Specialist

The Gateway Region YMCA is one of the leading nonprofit charitable organizations in the St. Louis metropolitan region, focused on nurturing the potential of every child and teen, improving health and well-being, and supporting and serving our neighbors. For over 170 years, the Y’s mission has been to put Christian principles into practice through programs designed to build healthy spirits, minds, and bodies for all. We serve more than 260,000 individuals annually across 25 traditional Y facilities, YMCA Trout Lodge, YMCA Camp Lakewood, the YMCA Community Development Branch, and our Washington University Campus Y Branch. We aspire to be a safe place by promoting belonging for all.

Qualifications

• Bachelor’s degree preferred
• Two or more years of related experience in developing surveys, working with survey data, creating data visualizations or reporting, using a survey software system, and/or leadership development preferred
• Understanding of basic survey data concepts and software including experience reading or analyzing qualitative and quantitative survey data, assessing satisfaction, NPS, etc.
• Background in leadership development, training, learning, or staff/consumer engagement preferred
• Experience with standard business software and office machines

Responsibilities

Training Coordination

• Coordinates all professional development opportunities hosted by the Gateway Region YMCA’s Leadership Development Department and serves as a system administrator for the Learning Hub, the YMCA of USA’s national Learning Management System
• Creates regional training events within the Learning Hub system and provides top-to-bottom oversight of said trainings, including supporting enrollments, closing classes, updating registrations or course details, etc.
• Collaborates with the Regional Training and Employee Experience Manager to coordinate Y-USA training opportunities
• Serves as the Gateway Region YMCA Learning Champion
• Communicates the availability of training opportunities
• Prepares training materials
• Orders lunch for trainer(s) and session attendees
• Manages the set-up and tear-down of training rooms

Staff Satisfaction and Engagement

• Manages the Association’s staff satisfaction and engagement evaluation initiatives and serves as a system administrator for Qualtrics, the YMCA’s chosen survey software system
• Maintains an updated staff survey timeline throughout the year
• Designs surveys in collaboration with Association leadership
• Creates personalized reports and dashboards for key stakeholders
• Distributes surveys in accordance with the timeline
• Improves staff participation rates in the survey(s)

New Employee Orientation

• Coordinates and facilitates monthly new employee orientations for full-time employees and supports branch leaders in managing new employee orientation for part-time employees (administrative access to UKG)
• Manages invitee lists and event communications
• Prepares training materials
• Orders lunch for attendees and orientation leader(s)
• Manages the set-up and tear-down of the orientation space
• Educates new employees on the history, mission, and organization of the Y
• Provides new employees with access to specific benefits (e.g., LinkedIn Learning, LINK, Learning Hub)
• Maintains updated records of orientation attendees in UKG

Association Communications

• Designs, edits, and produces the Leadership Development Department’s bi-monthly newsletter, Training Tuesday, as an administrator in HubSpot
• Researches upcoming leadership trends and opportunities in the local area as well as YMCA-specific events posted in LINK and the Learning Hub
• Provides suggestions for how employees can grow their careers
• Encourages employees to engage in mentorship and networking conversations
• Highlights upcoming training sessions, workshops, and networking events at the local, regional, and national level
• Provides instructions on how to access specific professional development opportunities
• Connects employees with the YMCA’s movement, mission, and cause

LinkedIn Learning

• Serves as the system administrator for LinkedIn Learning for the region
• Manages the distribution of LinkedIn Learning licenses by adding and removing new and terminated employees to the system
• Promotes the use of LinkedIn Learning by Gateway Region Y employees
• Forwards meaningful content to Gateway employees
• Creates custom learning pathways and collections to support staff development at multiple levels

All Staff Meetings

• Assists the Senior Director of Learning & Engagement with the planning and execution of the biannual All Staff Conference
• Schedules committee planning meetings
• Coordinates vendor contracts
• Designs itineraries
• Prepares materials and/or gathers supplies
• Assists in event set-up and tear-down
• Ensures vendor and speaker payments are paid on time
• Organizes receipts and tracks expenses

• Performs all other duties as assigned