Learning & Effectiveness - Global COE Instructional Designer (Manager)

About the role

The Global Instructional Design Manager (Growth Learning) leads the design and delivery of high-impact programs that build business development, sales effectiveness, and client relationship capabilities across the firm.

Responsibilities

• Partner with growth leaders to identify capability gaps impacting revenue (e.g., pipeline development, storytelling, pricing, relationship building).
• Monitor emerging learning trends and tools and assess the viability of incorporating them into new and existing global growth curriculum.
• Translate firm growth strategy into clear, actionable learning experiences tied to client lifecycle moments.
• Establish content development plans and lead build/buy/partner decisions; oversee vendor selection and management.
• Design and deliver programs that build practical business development skills, including opportunity identification, pursuit strategy, and client conversations, and incorporate real client scenarios, deal simulations, and live opportunity work into learning design.
• Align programs to key industry, business and organizational metrics such as pipeline growth, win rates, and cross-selling behaviors to create a program evaluation strategy that measures effectiveness and ROI.
• Reinforce learning through on-the-job sales coaching, application, and feedback loops.
• Manage complex learning design projects to meet timelines, budgets, and stakeholder expectations.
• Ensure learning solutions comply with global quality standards, regulatory requirements (CPE/CPD), and firmwide design practices.
• Leverage analytics to evaluate learning impact and inform continuous improvement.
• Coach junior designers and contribute to a collaborative, feedback-rich team culture.
• Build an inclusive and collaborative team culture across global and regional teams.

Qualifications

A business-minded professional with strong understanding of sales, client development, and revenue growth drivers and progressive instructional design experience in the area of sales and business development. Highly collaborative and action-oriented, capable of building productive relationships across a matrixed, global organization. Skilled in designing applied, practice-based learning (e.g., role plays, simulations, deal labs, coaching) that builds real-world business development capability. A strategic, data-driven designer who uses pipeline, win rate, and client engagement metrics to shape and evaluate learning impact. Highly consultative; able to challenge and influence business leaders to align learning solutions to growth priorities. Comfortable working with senior leaders, including partners and client-facing professionals. Adept at prioritization, delegation, and managing multiple projects and stakeholder needs simultaneously across regions. Culturally agile, comfortable working across countries, cultures, and time zones, and able to adjust communication and design approaches accordingly. An effective coach and mentor with an approachable style and proven ability to guide project teams and junior designers. Confident in ambiguity; able to navigate global alignment with local adaptation needs with initiative and creativity.

Skills

• Strong understanding of sales, client development, and revenue growth drivers.
• Progressive instructional design experience in the area of sales and business development.
• Highly collaborative and action-oriented.
• Skilled in designing applied, practice-based learning (e.g., role plays, simulations, deal labs, coaching).
• Data-driven designer who uses pipeline, win rate, and client engagement metrics to shape and evaluate learning impact.
• Strategic and consultative.
• Culturally agile and adaptable.
• Effective coach and mentor.

Benefits

Core benefits include health insurance, dental, vision, and an employee assistance program. Interns and seasonal employees are eligible for medical, dental, and vision insurance, as well as an employee assistance program. Seasonal employees may also be eligible for a 401(k) savings plan and employee retirement plan. Interns and seasonal employees are not eligible for a discretionary, annual bonus.

Pay

The base salary range for this position is between $104,000 and $156,000. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity.

Schedule

This position requires in-person attendance at least three days per week, either at a GT office or client site. Consistent with the firm's hybrid work model, this position will require in-person attendance at least three days per week, either at a GT office or client site.