Learning & Effectiveness - Global COE Instructional Designer (Manager)

About the role

The Global Instructional Design Manager (Growth Learning) leads the design and delivery of high-impact programs that build business development, sales effectiveness, and client relationship capabilities across the firm.

Responsibilities

• Partner with growth leaders to identify capability gaps impacting revenue (e.g., pipeline development, storytelling, pricing, relationship building).
• Monitor emerging learning trends and tools and assess the viability of incorporating them into new and existing global growth curriculum.
• Translate firm growth strategy into clear, actionable learning experiences tied to client lifecycle moments.
• Establish content development plans and lead build/buy/partner decisions; oversee vendor selection and management.
• Design and deliver programs that build practical business development skills, including opportunity identification, pursuit strategy, and client conversations, and incorporate real client scenarios, deal simulations, and live opportunity work into learning design.
• Align programs to key industry, business and organizational metrics such as pipeline growth, win rates, and cross-selling behaviors to create a program evaluation strategy that measures effectiveness and ROI.
• Reinforce learning through on-the-job sales coaching, application, and feedback loops.
• Demonstrate transparency, build things once and share them, seek advice, feedback, openly and proactively share feedback with others in the moment and across time.
• Manage complex learning design projects to meet timelines, budgets, and stakeholder expectations.
• Ensure learning solutions comply with global quality standards, regulatory requirements (CPE/CPD), and firmwide design practices.
• Leverage analytics to evaluate learning impact and inform continuous improvement.
• Coach junior designers and contribute to a collaborative, feedback-rich team culture.
• Build an inclusive and collaborative team culture across global and regional teams.

Qualifications

• Bachelor’s degree; advanced training or certification in instructional design, adult learning, or learning technologies preferred.
• Minimum of 7 years of progressive success in instructional design, learning development, or related project/learning management roles, ideally within a professional services environment.
• Experience designing programs for mid- to senior-level professionals focused on business development, sales strategy, or client relationship management.
• Demonstrated experience designing blended, virtual, in-person, self-study, and experiential learning solutions across geographies.
• Strong consultative skills with the ability to translate business needs into targeted instructional solutions.
• Experience working with global and offshore vendors, managing timelines, quality standards, and deliverables.
• Strong verbal, written, and visual communication skills with the ability to convey complex ideas in clear, learner-friendly ways.
• Solid PC skills with expert proficiency in MS Office 365.
• Knowledge of compliance requirements for CPE/CPD and regulatory learning standards.
• Adept at prioritization, delegation, and managing multiple projects and stakeholder needs simultaneously across regions.
• Culturally agile, comfortable working across countries, cultures, and time zones, and able to adjust communication and design approaches accordingly.
• An effective coach and mentor with an approachable style and proven ability to guide project teams and junior designers.
• Confident in ambiguity; able to navigate global alignment with local adaptation needs with initiative and creativity.

Skills

• Business-minded professional with strong understanding of sales, client development, and revenue growth drivers.
• Highly collaborative and action-oriented, capable of building productive relationships across a matrixed, global organization.
• Skilled in designing applied, practice-based learning (e.g., role plays, simulations, deal labs, coaching).
• A strategic, data-driven designer who uses pipeline, win rate, and client engagement metrics to shape and evaluate learning impact.
• Highly consultative; able to challenge and influence business leaders to align learning solutions to growth priorities.
• Comfortable working with senior leaders, including partners and client-facing professionals.
• Adept at prioritization, delegation, and managing multiple projects and stakeholder needs simultaneously across regions.
• Culturally agile, comfortable working across countries, cultures, and time zones, and able to adjust communication and design approaches accordingly.
• An effective coach and mentor with an approachable style and proven ability to guide project teams and junior designers.
• Confident in ambiguity; able to navigate global alignment with local adaptation needs with initiative and creativity.

Benefits

At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate. Benefits for internship positions: Grant Thornton interns are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Interns also receive a minimum of 72 hours of paid sick leave and are paid for firm holidays that fall within their internship period. Benefits for seasonal employee positions: Grant Thornton seasonal employees are eligible to participate in the firm’s medical, dental and vision insurance programs and the firm’s employee assistance program. Seasonal employees may also be eligible to participate in the firm’s 401(k) savings plan and employee retirement plan in accordance with applicable plan terms and eligibility requirements. Seasonal employees receive a minimum of 72 hours of paid sick leave.

Pay

The base salary range for this position is between $104,000 and $156,000. Placement within the pay range is at Grant Thornton’s discretion, and it is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity.

Schedule

This position requires in-person attendance at least three days per week, either at a GT office or client site. Here, you are supported to prioritize your overall well-being through work-life integration options that work best for you and those in your household.