Learning & Development Trainer

About This Opportunity

The Learning & Development (L&D) Trainer is responsible for delivering engaging, high-impact training programs that support performance across AD Mortgage’s sales, operations, and corporate teams. This role partners with leadership and subject matter experts to facilitate training on mortgage products, systems, processes, and compliance, ensuring employees are equipped to succeed in a fast-paced, regulated environment.

Key Responsibilities

• Facilitate instructor-led and virtual training sessions for new hires and tenured employees
• Deliver training on:
  • Onboarding
  • Leadership Development
  • Individual Contributor Development
  • Internal systems and workflows
• Lead new hire onboarding programs for roles such as Account Executives, Loan Officers, and Operations staff
• Collaborate with Sales, Operations, HR, and Compliance leaders to identify training needs
• Independently design and develop training content, as well as co-create with L&D team, leveraging tools within Microsoft Suite and Articulate
• Partner with Instructional Designers to refine and improve course materials
• Act as a subject matter reinforcement resource, answering learner questions and providing post-training support
• Create a dynamic and engaging learning environment that drives participation and retention
• Provide real-time coaching and feedback to trainees
• Support ongoing development through workshops, refreshers, and skill-building sessions
• Evaluate training effectiveness through assessments, surveys, and performance metrics
• Identify gaps in knowledge or performance and recommend improvements
• Continuously enhance delivery techniques and training materials based on feedback and business needs

Location and Schedule

This is a full-time, office-based position in a modern, cozy environment in our Troy, MI HQ. Our standard working hours are Monday to Friday, 9:00 AM to 6:00 PM.

Required Qualifications

• Bachelor’s degree in Business, Education, HR, or related field (or equivalent experience)
• 2–4+ years of training, facilitation, or teaching experience
• Strong presentation and facilitation skills
• Experience delivering training in a fast-paced, performance-driven environment

Preferred Qualifications

• Mortgage or financial services experience
• Training and/or facilitation certifications
• Experience with LMS platforms and virtual training tools (Zoom, Teams, etc.)
• Experience leveraging e-learning software such as Articulate

Key Skills & Competencies

• Engaging, high-energy facilitation style
• Strong communication and interpersonal skills
• Ability to simplify complex concepts for diverse audiences
• Strong organizational and time management skills
• Adaptability and comfort in a rapidly changing environment
• Coaching mindset with a focus on learner success

What We Offer

• Company Culture: Inclusive, supportive company culture where you are not a number, but a voice that's heard and brings value
• Growth Path: Defined paid training and clear pathways for career development
• Benefits: Comprehensive benefits package including PTO, sick days, paid volunteer hours, medical, dental, vision insurance, and 401(k)