Learning & Development Specialist II - Mortgage

Responsibilities

• Supports Strengthening HOPE Initiative that values an organizational culture for open communication, innovation, associate engagement, and other traits that contribute to collaboration and high performance.
• Collaborate with subject matter experts to assess technical training needs.
• Design and develop engaging, interactive, and results-oriented technical training materials, including presentations, e-learning modules, manuals, and assessments.
• Determine instructional methods and modalities, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, workshops and virtual trainings.
• Conduct training sessions for employees, ensuring a clear and engaging learning experience.
• Deliver and/or assist with New Hire Orientation and Compliance Training.
• Coordinate training schedule with the hiring and training needs of the company. Develop training calendar.
• Aid employees with problems concerning “how to” perform specific tasks related to their positions by creating relevant job aids, one on one or coaching.
• Create instructional material. Course development includes: training objectives, course outlines, instructor and participant guides, relevant handouts, tests/quizzes, relevant hands-on training exercises, and computer-based training, etc.
• Continuously update and improve training materials to reflect industry best practices and technological advancements.
• Ensure that training content remains current and relevant.
• Implement evaluation tools and assessments to measure the effectiveness of training programs.
• Gather feedback from participants and adjust training content as needed to meet objectives.
• Develop systems to monitor and ensure employees are performing their responsibilities according to the training.
• Stay current with industry trends, technologies, and best practices to provide the most up-to-date training.
• Collaborate with management, supervisors, and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies.
• Network with staff across departments to ensure that Learning and Development Department maintains a positive and beneficial relationship with staff.
• Assist in the development and execution of the annual training plan and training budget.
• Maintain accurate records of training sessions, attendance, and evaluation results.
• Generate reports on training effectiveness for management review.
• Report on progress of employees under guidance during training periods.

Qualifications

• High school Diploma or GED
• 2-3 years experience training in a financial environment, preferred in Mortgage lines of business
• Knowledge of basic financial job skills, products, and services
• Proven presentation and facilitation skills
• Ability to travel within company’s footprint up to 75%
• Bachelor’s degree in related field
• Knowledge of Microsoft Word, Power Point, Excel, Articulate360 and Canva