Learning & Development Specialist
Job Summary
We are seeking a dynamic and results-oriented Learning & Development (L&D) Specialist to design, develop, and deliver innovative training programs that empower our retail teams and enhance every step of the client journey.
Responsibilities
Design & Development
- Conduct learning needs assessments to identify skill gaps and performance opportunities
- Develop comprehensive training programs focused on selling excellence, brand standards, onboarding, compliance, and systems
- Collaborate with cross-functional teams (Retail Ops, Merchandising, HR) to ensure content aligns with business priorities and reflects brand voice
- Delivery & Implementation
- Facilitate impactful in-person and virtual training sessions, including leadership development, onboarding, and learning refreshers
- Lead train-the-trainer sessions to empower field leaders to deliver consistent and effective store-level learning
- Pilot and scale new learning initiatives with regional and district leaders
- Program Evaluation & Continuous Improvement
- Measure training effectiveness through participant feedback, knowledge assessments, and performance metrics
- Evaluate impact and refine training strategies using learning data and store KPIs
- Stay informed on learning trends, tools, and retail best practices to continuously evolve the L&D approach
- Bachelor’s degree in Human Resources, Education, Retail Management, or related field
- 5–7 years of experience in learning and development, instructional design, and retail training
- Exceptional facilitation and communication skills across in-person and digital platforms
- Previous experience in fashion retail or working closely with store teams highly preferred
- Detail-oriented and organized, with strong project management capabilities
- Agile, collaborative, and passionate about creating meaningful learning experiences
- Proficient in modern learning technologies and digital content development
- Up to 25% travel to retail locations for training delivery and field support
- Paid Time Off
- Clothing Allowance
- Generous Employee Discount
- Paid Parental Leave
- Membership to Calm and access to other wellness benefits
- Medical, dental, vision and ancillary benefits
- 401k
Requirements
Benefits
Pay
The target salary for this role is between $90,000 and $100,000 based on candidates' experience and expectations.
Schedule
The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.