Learning & Development Leader

About the role

The Learning & Development Leader will transform Byrider’s training ecosystem into Byrider Digital University (BDU), a modern learning platform supporting onboarding, professional development, certification programs, compliance training, and operational excellence across the nationwide franchise network.

Responsibilities

• Lead the ongoing development and administration of Byrider Digital University (Docebo LMS).
• Design and maintain role-based learning paths, onboarding programs, certifications, and compliance training.
• Modernize existing training content into engaging digital learning experiences.
• Partner with business leaders and subject matter experts to identify training needs and develop effective learning solutions.
• Create interactive e-learning modules, videos, assessments, job aids, and other multimedia learning content.
• Manage curriculum governance, content lifecycle, and learning standards across the organization.
• Monitor learner engagement, completion rates, and training effectiveness through reporting and analytics.
• Recommend innovative learning technologies and continuous improvements that enhance the learner experience.
• Support franchisees and internal teams by delivering learning solutions that improve operational performance.

Qualifications

• Bachelor's degree in Learning & Development, Instructional Design, Education, Organizational Development, Communications, or related field (or equivalent experience).
• 3-5+ years of experience in Learning & Development, Instructional Design, LMS Administration, Corporate Training, or Curriculum Development.
• Experience administering or supporting a Learning Management System (LMS).
• Experience designing and managing learning curriculum.
• Strong project management and organizational skills.
• Excellent written, verbal, and presentation skills.
• Passion for continuous improvement and creating engaging learning experiences.

Preferred Qualifications

• Experience with Docebo or another enterprise Learning Management System.
• Experience developing role-based learning paths and certification programs.
• Experience supporting franchise, retail, automotive, financial services, or other multi-location organizations.
• Experience with instructional design tools such as Articulate Storyline, Rise, Camtasia, Canva, Adobe Creative Suite, or similar software.
• Experience producing and editing training videos and multimedia learning content.