Learning & Development Lead, Enrollment and Therapy

About the Role

The Learning and Development Lead, Enrollment & Therapy is responsible for designing, implementing, and evaluating training programs that enhance staff competencies and support professional growth within the Enrollment and Therapy departments. This role collaborates with leadership to assess learning needs, develop educational initiatives, and ensure training aligns with best practices, regulatory requirements, and MHC’s mission. The Lead will oversee training operations, drive continuous learning, and support operational excellence.

Responsibilities

• Develop and implement comprehensive training programs to enhance staff competencies in enrollment processes and therapy services, ensuring alignment with evidence‑based practices, compliance requirements, and quality standards.
• Collaborate with leadership to assess training needs, develop targeted learning strategies, and evaluate the effectiveness of training initiatives through performance metrics and feedback mechanisms.
• Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized skill development, while ensuring content meets accreditation standards, regulatory compliance, and organizational policies.
• Work closely with the Director of Clinical Services, enrollment teams, and therapy professionals to align training efforts with operational goals; lead training sessions, workshops, and competency evaluations.
• Monitor and analyze training outcomes to identify opportunities for improvement and curriculum enhancement; implement innovative learning methodologies such as digital platforms and simulation‑based training.
• Ensure compliance with corporate training policies, safety regulations, and best practices in therapy and enrollment services.
• Stay informed of industry trends, best practices, and advancements in nursing education.
• Comply with all Corporate Compliance policies, practices, and procedures; attend mandatory in‑services, continuing education, and annual health requirements.
• Report unethical activities to the appropriate supervisor, Corporate Compliance Office, Values Hotline, or Human Resources Director.
• Comply with OSHA and safety policies; report unsafe practices or accidents to the supervisor, Safety Supervisor, or OSHA Coordinator.
• Maintain compliance with HIPAA regulations concerning the privacy and security of protected health information (PHI).
• Participate in proactive team efforts to achieve departmental and company goals; perform other duties as assigned.
• Provide leadership by example and sharing knowledge/skill; follow all agency policies and procedures.

Requirements

• Master’s degree in social work or counseling (required).
• Active Tennessee licensure preferred (LCSW, LPC‑MHSP, or equivalent).
• Minimum 3–5 years of experience in training, education, enrollment, therapy services, or related healthcare roles.
• Strong knowledge of enrollment operations, therapy services, and adult learning principles.
• Experience developing and delivering training programs in a behavioral health environment; healthcare experience also preferred.
• Strong communication, leadership, facilitation, and problem‑solving skills.
• Understanding of clinical operations, healthcare quality metrics, and performance improvement.
• Experience in behavioral health or mental health settings (required).
• Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
• Excellent stakeholder engagement skills.
• Valid Tennessee driver’s license.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable criminal background investigation.
• Cell phone required for work communications.

Core Competencies

• Leadership: lead by example, make sound decisions quickly, motivate staff, identify strengths and weaknesses, remain calm under pressure, delegate tasks effectively, and foster a team‑oriented climate.
• Interpersonal Skills: negotiate skillfully, maintain mutual respect and trust with internal and external customers, and communicate professionally.
• Joint Commission Competencies: establish therapeutic relationships, conduct suicide‑specific triage assessments (C‑SSRS), use therapeutic options, de‑escalate and restrain appropriately, and document care and crisis management promptly.
• Customer Service: provide internal and external service indicative of mutual respect and trust.
• Clinical Documentation: complete all clinical and crisis management documentation within specified timeframes.
• Infection Prevention: demonstrate proper hand hygiene and infection control practices.
• Substance Use & Youth Care: apply evidence‑informed practices related to substance use disorders and clinical care of children and youth.

Benefits

• Medical insurance and prescription drug coverage
• Health Savings Account (HSA)
• Dental & vision insurance
• Basic life and AD&D insurance
• Short‑ and long‑term disability
• Supplemental life insurance
• Cancer insurance
• Accident & critical illness insurance
• 403(b) retirement plan
• Calm app for medication and mental health
• Gym membership discounts

Physical Demands and Work Environment

The role occasionally requires standing, walking, sitting, using hands to handle objects or tools, reaching with hands and arms, talking, and hearing. Employees must occasionally lift or move up to 15 pounds. Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus. The work environment typically has a moderate noise level.