Learning & Development Lead, Care Management

About the Role

Mental Health Cooperative, Inc. (MHC) was formed in 1993 to serve individuals with severe and persistent mental illness. Since then, we have expanded our services to children and adolescents with severe emotional disorders across Middle and East Tennessee. Our sole purpose is to support and treat those challenged with serious mental illness and poverty. Based in Nashville, we serve several communities with satellite offices in Antioch, Gallatin, Dickson, Columbia, Cleveland, Murfreesboro, Clarksville, Cookeville, Chattanooga, and Memphis.

The Learning and Development Lead, Care Management is responsible for designing, implementing, and evaluating training programs to enhance competencies and professional growth within MHC’s Care Management team. This role collaborates with leadership to assess learning needs, develop educational strategies, and ensure training aligns with best practices, regulatory requirements, and value-based care principles. The Learning and Development Lead will oversee training operations, lead cross-functional initiatives, and drive continuous learning to improve patient outcomes and care coordination.

Responsibilities

• Develop and implement comprehensive training programs to enhance care management competencies and support professional development.
• Ensure all training programs align with evidence-based care management practices, value-based care models, and regulatory requirements.
• Collaborate with leadership to assess staff learning needs and develop targeted training strategies.
• Evaluate the effectiveness of training initiatives through feedback, assessments, and performance metrics.
• Oversee the administration and delivery of training programs, including orientation, continuing education, and specialized care management skill development.
• Ensure training content meets accreditation standards, regulatory compliance, and organizational policies.
• Work closely with the Director of Value-Based Care, care management teams, and other departments to align training efforts with organizational goals.
• Lead training sessions, workshops, and competency evaluations to enhance staff knowledge and skills.
• Monitor and analyze training outcomes to identify opportunities for process improvement and curriculum enhancement.
• Implement innovative learning methodologies, including digital learning platforms and simulation-based training.
• Ensure compliance with corporate training policies, safety regulations, and nursing practice standards.
• Stay informed of industry trends, best practices, and advancements in nursing education.
• Comply with all Corporate Compliance policies, practices, and procedures.
• Attend all mandatory in-services, continuing education, and annual health requirements.
• Report all unethical activities to supervisor, Corporate Compliance Office, Values Hotline number, or Human Resource Director.
• Comply with all OSHA and safety policies, practices, and procedures; report all unsafe practices or accidents to supervisor, Safety Supervisor, and/or OSHA Coordinator.
• Ensure compliance with HIPAA regulations concerning the privacy and security of consumers' protected health information (PHI).
• Participate in proactive team efforts to achieve departmental and company goals.
• Perform other duties as assigned.
• Provide leadership to others through example and sharing of knowledge/skill.
• Follow all policies and procedures set by the Agency.

Requirements

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or a related field required; Master’s degree preferred.
• Minimum of 3-5 years of experience in care management, value-based care, or healthcare training roles.
• Strong understanding of care management principles, value-based care models, and adult learning methodologies.
• Experience in developing and implementing training programs in a healthcare setting preferred.
• Excellent communication, leadership, and problem-solving skills.
• Strong understanding of clinical operations and healthcare quality metrics.
• Proven ability to analyze healthcare data, identify trends, and implement performance improvement initiatives.
• Experience working within behavioral health or mental health settings is a plus.
• Valid Tennessee Driver’s License.
• Acceptable Motor Vehicle Report (MVR).
• Acceptable Criminal Background Investigation.
• Cell Phone.

Core Skills

• Leadership Skills: Ability to lead by example, make sound decisions quickly, motivate staff, and identify strengths and weaknesses of the team. Remains composed under pressure and delegates tasks effectively.
• Team Oriented: Assists teammates as needed, fosters a positive team climate, and finds common ground to solve problems collaboratively.
• Interpersonal Skills: Skilled in negotiation, balancing directness with diplomacy, and maintaining strong relationships internally and externally.
• Customer Service: Provides internal and external customer service indicative of mutual respect and trust.
• Joint Commission Competencies:
  • Consumer Engagement – establishes and maintains therapeutic relationships via effective communication and behaviors.
  • Suicide-Specific Triage Assessments – use of C-SSRS and suicide-specific assessment.
  • Appropriate use of Therapeutic Options for de-escalation and restraint.
  • Appropriate triage disposition supported by clinically based rationale.
  • Professional and complete communication and coordination of care.
  • Actively participates in the consultation process.
  • Maintains timely availability for calls through appropriate logging in and out.
  • Establishes further care by scheduling and completing follow-up calls.
  • Completes all clinical documentation in specified time periods.
  • Completes all Crisis Management System documentation in a timely manner.
  • Demonstrates ability to work independently, make critical decisions, and collaborate as part of a team.
  • Demonstrates appropriate infection prevention and control through proper hand hygiene.
  • Demonstrates evidence-informed practice related to substance use disorders and clinical care of children and youth.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Must occasionally lift and/or move up to 15 pounds. Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Work Environment: The noise level in the work environment is usually moderate.

Benefits

Mental Health Cooperative offers a full comprehensive benefits plan, including:

• Medical Insurance/Prescription Drug Coverage
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Basic Life and AD&D Insurance
• Short- and Long-Term Disability
• Supplemental Life Insurance
• Cancer Insurance
• Accident Insurance
• Critical Illness Insurance
• 403b - Retirement Plan
• Calm App for meditation and mental health
• Gym membership discounts