Learning & Development Intern

Role and Responsibilities

• Administrative Support - Perform data entry, document filing, and general record-keeping tasks. Assist with preparing presentations, reports, and other communication materials.
• Scheduling and Meeting Coordination - Schedule and organize meetings, including preparing agendas and capturing notes or minutes. Support team collaboration efforts by maintaining accurate tracking of task assignments and action items.
• Research and Data Compilation - Conduct research and gather information needed for current projects or team initiatives. Compile data into organized formats such as spreadsheets, reports, or summaries.
• Communication Assistance - Respond to emails, phone calls, or inquiries in a professional manner. Communicate effectively with internal team members and external partners as appropriate.
• Event and Logistics Planning - Help with organizing small-scale team or departmental events, including coordinating schedules, venues, and supplies. Assist in tracking expenses or resources for assigned activities.
• Special Project Support - Participate in specific short-term projects, offering input, assistance, and execution of tasks as directed. Work collaboratively with team members and departments to achieve project deadlines.
• General Office Operations - Ensure operational spaces are maintained and supplies are stocked. Perform errands or miscellaneous tasks to support organizational functions.
• Learning and Development - Actively engage in training, mentoring opportunities, and networking within the organization. Seek feedback and incorporate learning into assigned tasks to enhance performance.
• Problem-Solving Assistance - Identify solutions to minor operational or procedural challenges under supervision. Contribute ideas to streamline processes and improve efficiency.
• Reporting and Metrics - Assist in tracking team or departmental goals by supporting efforts to collect, review, and report on performance metrics.

Required Skills

• Basic functional, administrative, and analytical principles
• Execution of tasks using well-defined processes
• Ability to work under general oversight without day-to-day supervision
• Familiarity with business and functional terms and acronyms
• Initiative to learn new skills and apply them
• Proactive in seeking additional responsibilities and helping teammates
• Participation in relevant internal training classes
• Active involvement in work groups or Communities of Practice (COP)
• Exploration of ongoing external training and certifications in respective functional areas

Required Competencies

• Collaboration/Teamwork: Engages others across roles through communication and mutual respect, shares insights, enabling effective teamwork to ensure collective success.
• Technical and Functional Skills: Leverages technical and functional expertise to deliver high performance, addresses challenges, and supports business needs while pursuing continuous skill development.
• Entrepreneurialism: Fosters innovation, evaluates ideas, and advances initiatives with sound judgment and organizational awareness to drive growth and impact.
• Communication: Communicates clearly and effectively, fostering understanding, collaboration, and alignment through active listening and impactful messaging.
• Customer Focus: Prioritizes customer needs, builds trust, and delivers exceptional service by using insights to drive improvements and strengthen relationships.