Learning, Development & Capability Enablement Lead

Key Responsibilities

• Develop and execute a forward-looking learning strategy aligned to BD&A priorities
• Translate business goals into targeted capability-building initiatives
• Partner with HR and BD&A leaders to identify skill gaps, assess and prioritize development needs, and define capability-building priorities (data, AI, insurance knowledge, product management, customer experience, LEAN, etc)
• Build and manage a structured upskilling roadmap across BD&A
• Design and deliver targeted learning programs, communications, and practical learning pathways that enable sustained capability growth and ensure achievement of development initiatives
• Ensure programs are scalable, aligned, and focused on real-world application
• Contribute to BD&A talent strategy by connecting skill development, workforce readiness, and evolving business needs
• Lead intern and early talent programs to build future pipeline from recruitment through completion of term
• Enhance onboarding and development experiences for new hires
• Partner and collaborate across and with BD&A, HR, IT, and business teams to ensure alignment of learning efforts and/or to deliver programs that are enterprise-wide
• Champion a strong learning culture that encourages continuous development, knowledge sharing and practical application of new skills

Qualifications

• Bachelor’s degree (business, HR, analytics, or related field preferred)
• 5+ years in learning, development, or talent development with an understanding of diverse adult learning methods and mechanisms (video, podcasts, online tutorials, and more)
• Strong communication, collaboration, and facilitation skills
• Ability to navigate ambiguity and translate strategy into action
• Experience working with cross-functional teams and stakeholders
• Knowledge of insurance operations and business processes
• Familiarity with data, analytics, and AI concepts
• Experience in instructional design, including designing upskilling or capability-building programs
• Experience with learning development and business technical tools (ie. Vyond, Copilot, LinkedIn Learning, or similar)
• Ability to translate technical concepts into business-focused learning
• High emotional intelligence and ability to engage effectively with various stakeholders